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- Tasks: Provide top-notch IT support to staff and volunteers, managing helpdesk calls and technical issues.
- Company: Join The Children’s Trust, the UK’s leading charity for children with acquired brain injury.
- Benefits: Enjoy flexible benefits, on-site nursery, enhanced parental pay, and generous annual leave.
- Why this job: Make a real impact while working in a supportive environment with great career development opportunities.
- Qualifications: No specific qualifications required; just a passion for IT and helping others.
- Other info: Work in a beautiful 24-acre site in Surrey, easily accessible by public transport.
The predicted salary is between 24000 - 36000 £ per year.
You will provide 1st class IT support to our staff, volunteers, retail and remote users. Reporting to the IT Support Lead you will assist with management of calls to the IT Helpdesk.
Role requirements:
- Provide first line IT support
- Provide technical support to staff and volunteers within the organisation
- Work in a Helpdesk environment with ticket escalation, recording all support activities
- Assist with projectors, interactive whiteboards and AV equipment
- Arrange warranty hardware repairs
- Survey IT equipment and keep asset registers up to date
- Deliver services to support an 8am - 6pm coverage within an agreed pattern of rotation.
Communication
- Facilitate effective communication with the organisation.
- Maintain clear and concise documents and records, in accordance with The Children’s Trust Policies.
- Ensure documents are managed confidentially at all times.
- Answer and manage telephone enquiries in a professional manner, taking messages and referring to relevant staff members, as and when required.
- Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
IT Support Technician employer: The Children's Trust
Contact Detail:
The Children's Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, as effective communication is key in an IT support role. Practice explaining technical concepts in simple terms, as you'll need to assist staff and volunteers who may not be tech-savvy.
✨Tip Number 3
Show your enthusiasm for the charity sector and the specific mission of The Children’s Trust. Research their work and be prepared to discuss how your skills can contribute to their goals during the interview.
✨Tip Number 4
Prepare examples of past experiences where you've successfully resolved IT issues or provided excellent customer service. Having specific anecdotes ready will help you illustrate your problem-solving abilities and customer focus.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements of the IT Support Technician position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support or helpdesk environments. Mention specific tools or technologies you have worked with, such as projectors, interactive whiteboards, or ticketing systems.
Showcase Communication Skills: Since effective communication is key in this role, provide examples of how you've successfully communicated with colleagues or clients in past positions. This could include managing telephone enquiries or maintaining clear documentation.
Tailor Your Cover Letter: Write a personalised cover letter that explains why you are interested in working for The Children’s Trust. Mention their mission and how your values align with theirs, particularly in supporting children with acquired brain injuries.
How to prepare for a job interview at The Children's Trust
✨Know Your Tech
Brush up on your technical knowledge related to common IT support issues. Be prepared to discuss troubleshooting steps for hardware and software problems, as well as your experience with AV equipment like projectors and interactive whiteboards.
✨Demonstrate Communication Skills
Since effective communication is key in this role, practice explaining technical concepts in simple terms. Be ready to showcase how you would handle phone enquiries and manage messages professionally.
✨Showcase Your Helpdesk Experience
If you've worked in a Helpdesk environment before, share specific examples of how you managed ticket escalations and recorded support activities. Highlight your ability to work under pressure and maintain clear documentation.
✨Understand the Organisation's Mission
Familiarise yourself with The Children’s Trust and its mission. Being able to articulate why you want to work for a charity that supports children with acquired brain injuries will demonstrate your passion and alignment with their values.
