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- Tasks: Support customer service operations and assist with various projects while completing your apprenticeship.
- Company: Join Aberdeen City Council, a diverse and inclusive employer committed to building a better future.
- Benefits: Enjoy flexible working options and training funding for eligible applicants aged 16-24.
- Why this job: Gain hands-on experience in customer care while developing essential skills in a supportive environment.
- Qualifications: Good written/numerical skills or relevant work experience; self-motivated team player.
- Other info: Guaranteed interview schemes available for eligible applicants, including those with disabilities and care experience.
Job Purpose: Before applying for this job, it is important that you read the Applicant Guidance and the Job Profile attached. These explain the job role and the type of person we're looking for.
Location: Marischal College, Broad Street, Aberdeen
Duration: Apprenticeship, Full Time
The Modern Apprenticeship Programme is targeted at building our workforce of the future. Funding for training is available for applicants aged 16-19 and 20-24 (depending on the framework) and for disabled and care-experienced applicants between the age of 16-29. Please ensure, if you are applying for a Modern Apprentice post, that you meet one of these criteria.
Roles that require PVG Membership: Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.
Job purpose/about the role: The postholder will support and assist with a variety of tasks and projects in the Customer Service Operations team that will widen their knowledge and experience in this service area, alongside completing a Modern Apprenticeship framework. The postholder will assist in the smooth running of functions pertaining to customer service frontline teams, maintaining a consistently high level of customer care. Dealing with customer enquiries in a helpful and friendly manner.
The post holder needs to hold as a minimum:
- Good written/numerical and/or Customer Service skills gained through either Standard Grades/National 4 qualification(s) or Relevant work experience
The postholder is able to demonstrate:
- Ability to understand and follow instructions
- Self-motivated team player
- Ability to grasp new topics quickly on a self-taught basis
- Ability to communicate effectively, including non-verbal, verbal and written forms of communication
- Ability to use ICT systems and programmes, such as Microsoft Office
About Us: Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
Flexible Working: We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident: We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact us.
Guaranteed Interview Scheme: We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:
- have a disability as defined by the Equality Act 2010 (all jobs)
- looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
- are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
- have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
- are New Scots aged 16-24 and are applying for any apprenticeships
Modern Apprentice - Customer Care Officer - ABC12000 employer: Aberdeen City Council
Contact Detail:
Aberdeen City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Apprentice - Customer Care Officer - ABC12000
✨Tip Number 1
Familiarise yourself with the specific skills and qualities mentioned in the job description. Highlight your customer service experience and any relevant qualifications during your interactions, as this will show that you understand what they are looking for.
✨Tip Number 2
Make sure to research Aberdeen City Council and their values. Understanding their commitment to equality, diversity, and inclusion can help you align your responses and demonstrate that you share their ethos during interviews or informal chats.
✨Tip Number 3
Network with current or former apprentices at Aberdeen City Council. They can provide valuable insights into the application process and what it’s like to work there, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle various customer service scenarios. Being able to articulate your thought process and problem-solving skills will set you apart from other candidates.
We think you need these skills to ace Modern Apprentice - Customer Care Officer - ABC12000
Some tips for your application 🫡
Read the Applicant Guidance: Before you start your application, make sure to thoroughly read the Applicant Guidance provided in the job listing. This will give you a clear understanding of the role and the qualities the employer is looking for.
Highlight Relevant Skills: In your CV and cover letter, emphasise your customer service skills and any relevant qualifications or experiences. Mention specific examples that demonstrate your ability to communicate effectively and work as part of a team.
Tailor Your Application: Customise your application to reflect the requirements outlined in the job description. Use keywords from the job profile to show that you understand what the role entails and how you fit into it.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aberdeen City Council
✨Understand the Role
Before your interview, make sure you thoroughly read the job profile and understand the responsibilities of a Customer Care Officer. Familiarise yourself with the skills required, such as good communication and customer service abilities, so you can demonstrate how you meet these criteria.
✨Show Your Enthusiasm
As this is a Modern Apprenticeship, employers are looking for candidates who are eager to learn and grow. Be prepared to express your enthusiasm for the role and the opportunity to develop your skills in customer service.
✨Prepare Examples
Think of specific examples from your past experiences that showcase your ability to follow instructions, work as part of a team, and communicate effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the apprenticeship programme and the team you’ll be working with. This shows your interest in the position and helps you determine if it’s the right fit for you.
