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- Tasks: Lead a team of Emergency Call Advisors, managing incoming emergency calls and supporting customer safety.
- Company: Bield Response24 is a dedicated team providing essential support services year-round in Glasgow.
- Benefits: Enjoy competitive salary, up to 34 days holiday, and comprehensive training with development opportunities.
- Why this job: Join a passionate team making a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong people management, data analysis, and communication skills; experience with vulnerable populations is a plus.
- Other info: Flexible shift patterns and on-call requirements; must be available for a 3-week training programme.
The predicted salary is between 30000 - 42000 £ per year.
Bield Response24 have a fantastic opportunity for a Team Leader to join and support our alarm receiving centre. Bield Response24 are a small but very effective team and, with strong leadership skills, the team leader will support, develop and effectively manage the operation, working closely with the BR24 Manager. The role is offered at 21 hours per week on a shift rota pattern:
- Week 1: Monday, Thursday, Friday 0800 - 1530
- Week 2: Tuesday, Saturday, Sunday 1430 - 2200
The Role
You will be responsible for leading and developing a small team of Emergency Call Advisors, who react to incoming emergency alarm and voice calls, providing advice and support to our customers. Working with the system BR24 use, you will effectively analyse data to support decision making, reviewing processes and procedures to identify improvements whilst constructively feeding back quality checks to the team to support continuous improvement. The role occasionally requires you to answer incoming alarm and voice calls, understanding the reason for the call, and coordinating next steps to ensure the safety and wellbeing of our customers during periods of demand. Rota/resource management experience would be desirable for effective use of deployment for cover.
The role of Team Leader has an on call requirement covering for annual leave and sickness absence as required. Please note, BR24 is a 365 days a year service. The team work on public and bank holidays which includes, for example, Christmas Day.
About you
- Effective people management skills to lead, supervise and develop staff
- Confident, resilient, and proactive
- Data Analysis skills and organisation skills - essential to collate, analyse and interpret data from a wide variety of sources
- Excellent listening and communication skills are essential
- Adaptable to change and new ways of working
- Strong IT skills to enable you to navigate our systems efficiently & a high level of accuracy when inputting information & completing concise but factual incident reports
- A genuine passion for providing care and support to people.
- Previous experience of working with vulnerable/elderly people is desirable as this will help you demonstrate the high level of empathy we are looking for.
Our Benefits
- Competitive salary, reviewed annually
- Excellent holidays, up to 34 days each year (pro rata for part-time employees). With the option to buy or sell holidays each year.
- Payment of your Standard Disclosure check with Disclosure Scotland.
- A wide range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress.
- Cycle to work scheme
Full & comprehensive training will be provided, as well as supportive team and peer support to help you deal with the many differing situations handled by the team on a daily basis. The successful candidate will be required to complete a Standard Disclosure check with Disclosure Scotland. This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.
The Recruitment & Training Process:
- Face to face interview
- A 3-week training period introducing you to the dynamic service, followed by peer-to-peer shift support for minimum of two weeks - this will allow you to develop an understanding of the role whilst building confidence. We ask that you are available for the 3-week training programme.
If you require this information in an alternative format, please contact us using the details above.
Team Leader (BR24) employer: Bield Housing Association
Contact Detail:
Bield Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (BR24)
✨Tip Number 1
Familiarise yourself with the BR24 system and its functionalities. Understanding how the alarm receiving centre operates will give you a significant advantage during the interview, as you'll be able to discuss specific processes and suggest improvements.
✨Tip Number 2
Highlight your experience in managing teams, especially in high-pressure environments. Be prepared to share examples of how you've successfully led a team through challenging situations, as this will demonstrate your leadership skills effectively.
✨Tip Number 3
Showcase your data analysis skills by preparing to discuss how you've used data to make informed decisions in previous roles. Being able to articulate your analytical approach will set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions that assess your communication and empathy skills. Think of scenarios where you've had to support vulnerable individuals, as this aligns with the values of Bield Response24 and will resonate well with the interviewers.
We think you need these skills to ace Team Leader (BR24)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in people management and data analysis. Emphasise any previous roles where you supported or led a team, particularly in emergency or care settings.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing care and support to vulnerable individuals. Mention specific examples of how you've demonstrated empathy and effective communication in past roles.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as leadership, data analysis, and IT proficiency. Use bullet points for clarity and ensure you provide examples of how you've used these skills in practice.
Prepare for the Interview: Anticipate questions related to team management and handling emergency situations. Prepare examples from your past experiences that showcase your problem-solving abilities and adaptability in challenging circumstances.
How to prepare for a job interview at Bield Housing Association
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your effective people management skills. Prepare examples of how you've successfully led and developed teams in the past, focusing on your ability to motivate and support staff.
✨Highlight Your Data Analysis Experience
Since the role involves analysing data to support decision-making, be ready to discuss your experience with data analysis. Share specific instances where your analytical skills led to improvements in processes or outcomes.
✨Demonstrate Empathy and Communication Skills
Given the nature of the role, showcasing your excellent listening and communication skills is essential. Prepare to discuss how you've effectively communicated with vulnerable or elderly individuals in previous roles.
✨Be Prepared for Scenario-Based Questions
Expect questions that assess your ability to handle emergency situations. Think of scenarios where you had to react quickly and effectively, and be ready to explain your thought process and actions during those times.
