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- Tasks: Greet customers, assist with self-service options, and manage appointments.
- Company: Join a dynamic team dedicated to providing excellent customer service.
- Benefits: Enjoy a temporary role with flexible hours and valuable experience.
- Why this job: Perfect for those who love interacting with people and making a difference.
- Qualifications: No specific qualifications required; just a friendly attitude and good communication skills.
- Other info: This is a temporary position until March 2026, covering maternity leave.
The predicted salary is between 24000 - 36000 £ per year.
You will greet customers on arrival and establish the purpose for their visit. Identify which customers are likely to be able to self-serve and which require or would benefit from face-to-face support. Promote self-service options and demonstrate to customers how these services work. Assign customers to the relevant queue to speak to a Multi Skilled Adviser, to a specialist for pre-arranged appointments or signpost to other services/departments/agencies as appropriate.
Answer telephone calls and administration work. This post is temporary until March 2026 to cover maternity leave. If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.
For informal discussion please contact Gail Risk on (01324) 504510 or Lorie Williams (01324) 503931.
Receptionist - FLK12625 employer: Falkirk Council
Contact Detail:
Falkirk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - FLK12625
✨Tip Number 1
Familiarise yourself with the services and self-service options offered by our organisation. This will not only help you answer customer queries effectively but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in greeting customers and providing clear instructions. Role-playing scenarios with a friend can help you feel more confident in handling various customer interactions.
✨Tip Number 3
Research common challenges faced by receptionists and think about how you would handle them. Being prepared with solutions shows that you are ready to tackle the demands of the role.
✨Tip Number 4
Reach out to current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This information can be invaluable in tailoring your approach during the interview process.
We think you need these skills to ace Receptionist - FLK12625
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a receptionist. Highlight your ability to greet customers, promote self-service options, and manage administrative tasks in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and administration. Include specific examples of how you've successfully assisted customers or managed front desk duties in the past.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and ability to handle multiple tasks. Mention your enthusiasm for helping customers and your understanding of the importance of effective communication in a reception role.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a receptionist position.
How to prepare for a job interview at Falkirk Council
✨Know the Role Inside Out
Make sure you understand the responsibilities of a receptionist, especially the importance of greeting customers and identifying their needs. Familiarise yourself with self-service options and how to guide customers effectively.
✨Practice Your Communication Skills
As a receptionist, you'll be the first point of contact for customers. Practice clear and friendly communication, both in person and over the phone. Consider role-playing scenarios to build your confidence.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you would handle different customer situations. Think of examples where you've successfully resolved issues or provided excellent service, as this will show your capability in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the team dynamics or the specific services offered. This shows your interest in the role and helps you gauge if it's the right fit for you.
