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- Tasks: Welcome residents and visitors, manage enquiries, and ensure building safety.
- Company: Join a dedicated team focused on providing top-notch service in a vibrant community.
- Benefits: Enjoy flexible hours, a supportive work environment, and opportunities for personal growth.
- Why this job: Be the face of the community, making a real impact while developing your customer service skills.
- Qualifications: Must have a valid UK Driving Licence and experience in customer service is a plus.
- Other info: Work Monday to Friday, 8:00am - 1:00pm, perfect for students balancing studies.
The predicted salary is between 15873 - 22322 £ per year.
Salary: £15,873
Hours: Monday - Friday, 8:00am - 1:00pm
Requirements: Full UK Driving Licence
We are looking for a dedicated and professional Concierge to join our team, providing a first-class service to residents, visitors, and contractors. The Concierge will play an essential role in ensuring the smooth day-to-day running of the development, acting as the first point of contact while maintaining the highest standards of safety, security, and customer service.
Key Responsibilities
- Deliver a warm, professional welcome to all residents, visitors, and contractors as the Concierge
- Act as the first point of contact for general enquiries, complaints, and requests, maintaining a helpful and solution-focused Concierge service
- Build and maintain a network of local contacts to provide high-quality recommendations to residents
- Report faults, damage, and maintenance issues, contributing to the upkeep of the building
- Work closely with cleaning and grounds maintenance contractors to ensure the development remains clean and safe
- Carry out monthly meter readings, update notice boards, and handle ad-hoc meter reading requests
- Handle unplanned cleaning emergencies (e.g., spillages or accidents) in communal areas when required
- Proactively resolve minor maintenance issues before escalating
- Oversee the parcel and delivery management system, ensuring parcels are received, securely stored, and distributed according to Concierge procedures
- Manage car parking arrangements to ensure smooth operation
- Maintain a secure key management system, issuing and logging keys in line with company procedures
- Coordinate and supervise access for service providers, utility companies, and maintenance contractors
- Conduct regular building patrols, monitor CCTV systems, and complete routine safety checks as part of your Concierge duties
- Manage lost property and assist residents in locating missing items
- Complete weekly fire alarm tests and monitor temporary fire alarm systems
- Assist with bin rotations and ensure bin chutes are kept clear
- Provide detailed handovers to follow-on Concierge staff to ensure continuity
- Keep residents informed of maintenance updates and compliance issues
- Support property management by conducting viewings, inspections, and appointments when required
Essential Requirements
- A valid UK Driving Licence
- Previous experience in a Concierge or customer service-related role is desirable
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure and handle complaints professionally
- Proactive, practical, and hands-on approach
- Awareness of health and safety procedures
Part-Time Concierge employer: Abbatt Property Recruitment
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Concierge
✨Tip Number 1
Familiarise yourself with the local area and its amenities. As a Concierge, you'll need to provide recommendations to residents and visitors, so having a good knowledge of local restaurants, shops, and services will set you apart.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for residents and visitors, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or handled complaints. This will show us that you're proactive and capable of maintaining a high standard of service.
✨Tip Number 4
Highlight your organisational skills. As a Concierge, you'll manage various tasks simultaneously, from handling deliveries to coordinating maintenance. Be prepared to discuss how you prioritise tasks and keep everything running smoothly.
We think you need these skills to ace Part-Time Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or concierge roles. Emphasise skills such as communication, problem-solving, and your ability to handle complaints professionally.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention specific examples from your past experiences that demonstrate your proactive approach and ability to remain calm under pressure.
Highlight Your Driving Licence: Since a full UK Driving Licence is a requirement, ensure this is clearly stated in your application. If you have experience driving in a professional capacity, mention it to strengthen your application.
Showcase Local Knowledge: If you have knowledge of the local area, include this in your application. Mention any local contacts or recommendations you can provide, as this aligns with the role's responsibilities.
How to prepare for a job interview at Abbatt Property Recruitment
✨Showcase Your Customer Service Skills
As a Concierge, you'll be the first point of contact for residents and visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle complaints and resolve issues effectively.
✨Demonstrate Your Problem-Solving Abilities
The role requires a proactive approach to resolving minor maintenance issues and handling emergencies. Think of specific situations where you've successfully managed unexpected challenges and be ready to discuss them during the interview.
✨Familiarise Yourself with Health and Safety Procedures
Understanding health and safety protocols is crucial for this position. Brush up on relevant procedures and be prepared to discuss how you would ensure safety and security within the development.
✨Build Rapport with Interviewers
Since communication is key in this role, make an effort to connect with your interviewers. Use their names, maintain eye contact, and engage in friendly conversation to demonstrate your interpersonal skills and professionalism.
