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- Tasks: Assist in the café and visitor centre, providing excellent customer service.
- Company: Join RSPB Bempton Cliffs, a stunning nature reserve attracting over 100,000 visitors annually.
- Benefits: Enjoy a pension scheme, life assurance, and 26 days' annual leave pro rata.
- Why this job: Be part of a vibrant team while supporting wildlife conservation and engaging with visitors.
- Qualifications: GCSE Maths and English or equivalent; basic food hygiene knowledge preferred.
- Other info: Flexible hours available; training provided; opportunity for contract extension.
The predicted salary is between 19600 - 20800 £ per year.
We have several fixed term, seasonal, part-time, variable hours positions available. The contracts available are for May > July 2025 and May > September 2025. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Are you able to deliver fantastic customer service? We are looking for an enthusiastic and hard-working people person, to help work in our cafe and visitor centre at our Bempton Cliffs Reserve.
Our work in the visitor centre is planned via the use of rotas, so you will need to be flexible and available to work weekends, bank holidays and during the week. Full induction and training will be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation.
You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties will include working in our café, serving customers food and drink, operating the till, preparing food, as well as maintaining the appearance of the café and stock levels, processing deliveries and following hygiene and health and safety regulations. You will also support our other visitor centre teams, helping to serve customers, and undertaking other duties typical of a busy visitor centre.
Essential skills, knowledge and experience:- GCSE Maths and English or equivalent.
- Basic food hygiene knowledge.
- Computer literate.
- Enthusiastic approach to work.
- Excellent verbal and written communications skills.
- Ability to plan and prioritise workloads.
- Multitasking skills.
- Problem-solving skills and ability to work on own initiative.
- Ability to manage and respond quickly and positively to customer needs and feedback.
- Ability to work as part of a team.
- Experience of working at a catering environment/visitor attraction.
- Knowledge of health and safety in the workplace.
- Knowledge of food and food service skills.
- Till operation and payment handling.
Closing date: 23:59, Sun, 20th Apr 2025
Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Centre Assistant - Part-Time, Fixed Term employer: RSPB
Contact Detail:
RSPB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Assistant - Part-Time, Fixed Term
✨Tip Number 1
Familiarise yourself with the RSPB's mission and values. Understanding their commitment to conservation and customer service will help you align your approach during interviews and interactions, showcasing your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience in customer service or catering environments when networking. Engaging with current employees or visiting the centre can provide insights and connections that may enhance your application.
✨Tip Number 3
Be prepared to demonstrate your multitasking and problem-solving skills during the interview. Think of specific examples from past experiences where you've successfully managed multiple tasks or resolved customer issues.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends and bank holidays. This is crucial for a part-time role in a busy visitor centre, so emphasising your availability can set you apart from other candidates.
We think you need these skills to ace Centre Assistant - Part-Time, Fixed Term
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your customer service abilities, any experience in catering or visitor attractions, and your communication skills.
Craft a Compelling Cover Letter: If you choose to include a cover letter, use it to express your enthusiasm for the role and the RSPB's mission. Mention specific examples of how your skills and experiences align with the responsibilities of the Centre Assistant position.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability for weekends, bank holidays, and variable hours in your application. This shows your commitment to meeting the needs of the visitor centre.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RSPB
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the environment during the interview. The RSPB values candidates who are genuinely excited about working in a visitor centre and engaging with nature.
✨Demonstrate Flexibility
Since the role requires working variable hours, including weekends and bank holidays, be prepared to discuss your availability. Highlight any previous experience where you successfully adapted to changing schedules.
✨Highlight Relevant Experience
If you have experience in a catering environment or at a visitor attraction, make sure to mention it. Discuss specific tasks you performed that relate to the duties of the Centre Assistant, such as food preparation or customer interaction.
✨Prepare for Customer Scenarios
Think of examples where you've successfully handled customer queries or complaints. Being able to demonstrate your problem-solving skills and ability to respond positively to feedback will show that you're a great fit for the team.
