Duty Manager Burgess sports centre

About Us:

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. Burgess Sport Centre is a key facility within the local community, offering high-quality fitness, leisure, and recreational activities for people of all ages. We are committed to delivering excellent customer service and maintaining a welcoming and safe environment for all visitors.

We are seeking a proactive and experienced Duty Manager to oversee the day-to-day operations of Burgess Sport Centre. This is a hands-on role that requires strong leadership, excellent customer service skills, and the ability to manage a team effectively.

Key Responsibilities:

• Supervising staff and ensuring the smooth operation of the centre.
• Maintaining high standards of customer service and health & safety.
• Managing bookings, events, and daily operational tasks.
• Handling customer inquiries and resolving any issues efficiently.
• Supporting staff development and training.
• Ensuring cleanliness, maintenance, and compliance with health and safety regulations.

About You:

• Previous experience in a leisure or sports facility management role.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of health & safety regulations within a leisure environment.
• First Aid and Pool Plant Operator qualifications (desirable).
• Flexibility to work evenings and weekends as required.

Why Join Us?

• Make a Difference: Help shape a leisure service that truly benefits the community.
• Professional Growth: Access development opportunities to enhance your skills and career.
• Be Part of Something New: Join us as we build a modern, customer-focused leisure service.

Additional Information:

Southwark Leisure Services operates across several sites, seven days a week from early morning to late night and weekends. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service.

Job Type: Permanent, Part-Time. Some weekend and evening work will be required to meet service needs.

Southwark Council is committed to equality, diversity, and inclusion.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough.

For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable:

Closing Date: 15/04/2025

Interviews: 05/05/2025

Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.