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- Tasks: Coordinate service visits and manage communication between clients and engineers.
- Company: Join Richard Irvin, part of the RSK Group, a leader in facilities management.
- Benefits: Enjoy a competitive salary, company pension, and life assurance.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Proficient in Word, Excel, and Outlook; strong communication skills required.
- Other info: This is a full-time, permanent role based in Inverness.
The predicted salary is between 28800 - 48000 £ per year.
Richard Irvin, an RSK Group company, are recruiting for a Service Coordinator to join the team based in Inverness, UK. This is a full-time, permanent position.
Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.
Responsibilities:- Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
- Request RAMS for subcontractor visits.
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements.
- Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required.
- Liaise between customer and operations management to ensure smooth operational delivery.
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
- Good working knowledge of computer packages; Word, Excel and Outlook.
- Excellent telephone skills and manner.
- Effective communication skills both oral and written.
- Experience working within a multi discipline office environment.
- Experience working independently, on own initiative, and as part of a team.
- Salary depending on experience.
- Company Pension.
- Life assurance.
Contact Detail:
Richard Irvin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as PPM planners and electronic job issue systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in coordinating tasks and managing schedules in previous roles. Be prepared to share specific examples of how you've successfully handled similar responsibilities, as this will show your potential employer that you can hit the ground running.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Since the role involves liaising between customers and operations management, being able to convey information clearly and effectively is crucial. Consider practising common scenarios you might encounter in the role.
✨Tip Number 4
Research Richard Irvin and the RSK Group to understand their values and work culture. Tailoring your conversation during the interview to align with their mission and demonstrating your enthusiasm for their projects can make a positive impression.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Service Coordinator position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in service coordination or similar roles. Mention specific examples where you successfully managed tasks, communicated effectively, or worked with teams.
Showcase Your Skills: Make sure to demonstrate your proficiency in computer packages like Word, Excel, and Outlook. Provide examples of how you've used these tools in past roles to enhance your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're a great fit for the role. Address how your skills align with the company's objectives and your enthusiasm for the position.
How to prepare for a job interview at Richard Irvin
✨Showcase Your Communication Skills
As a Service Coordinator, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Use examples from your past experiences where you successfully liaised between different parties.
✨Familiarise Yourself with PPM Planning
Since the role involves using a PPM planner, it’s beneficial to have a basic understanding of how this works. Research what a PPM planner is and be ready to discuss how you would use it to schedule service visits effectively.
✨Highlight Your Teamwork Experience
The job requires working as part of a team as well as independently. Prepare to share specific examples of how you've successfully collaborated with others in a multi-discipline environment, showcasing your adaptability and teamwork skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage tasks under pressure or resolve conflicts. Practising these responses will help you convey your capability to handle the responsibilities of the role.
