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- Tasks: Engage with customers via phone and email, ensuring their needs are met and exceeded.
- Company: Join a dynamic team at Newland House, focused on exceptional customer experiences.
- Benefits: Enjoy a full-time office role with opportunities for growth and development.
- Why this job: Be part of a positive work culture while making a real impact on customer satisfaction.
- Qualifications: 2 years in a similar role preferred; strong communication and multitasking skills required.
- Other info: This role is perfect for those who thrive in a fast-paced, customer-focused environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Newland House
These are Full Time Office-based roles.
Summary of role:
The Customer Experience Representative will maintain and expand relationships within a portfolio of customers. Through a pro-active and passionate approach, the Customer Experience Representative will ensure customer’s needs and expectations are exceeded and documented in accordance with company standards. The Customer Experience Representative will have excellent interpersonal communication skills, be a strong influencer with proven negotiation skills and the ability to gather customer information and analyse industry and customer specific data to create solutions.
The responsibilities include but are not limited to:
- Service customer enquiries via phone and email to provide an excellent customer experience.
- Meet and exceed business and department SLA’s, from responding to a query to providing a customer a quotation.
- Proactively upsell products and services to existing customers.
- Identify new opportunities for products outside of the contracted categories.
- Utilise internal category representatives to support with category growth.
- Keep accurate databases of customer information and opportunity.
- Promote relevant campaigns within the portfolio of accounts.
- Utilise information systems to conduct trend and gap analysis.
- Hit daily, weekly and monthly KPI’s, as outlined by the Customer Experience Manager.
- Hit a monthly Sales & GP target for the channel.
- Actively contribute to a positive working environment, whilst promoting the business’ core values and required culture.
Skills, knowledge and qualities required:
The ideal candidate will possess the following:
- 2 years’ experience in a similar role would be beneficial.
- Track record in a customer focussed telephony environment.
- Proficiency in Microsoft Office for Windows (Outlook, Word and Excel).
- The ability to multitask, be organised, agree priorities, and meet deadlines.
- The ability to work to targets.
- The ability to adapt to change.
- Excellent verbal and written communication skills.
Customer Service Assistant employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with our company values and culture. During the interview, demonstrate how your personal values align with ours. This will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in this role. Think about how you would handle difficult customers or upselling opportunities, as these are key aspects of the job.
✨Tip Number 3
Research our products and services thoroughly. Being knowledgeable about what we offer will help you answer questions confidently and show your enthusiasm for the role during the interview.
✨Tip Number 4
Prepare to discuss your experience with KPIs and targets. Be ready to share specific examples of how you've met or exceeded goals in previous roles, as this will highlight your ability to contribute to our team's success.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as communication, multitasking, and your ability to meet targets, as these are crucial for the Customer Experience Representative position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've exceeded customer expectations in previous roles and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with data analysis or CRM systems. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in a customer-facing role.
How to prepare for a job interview at Hays
✨Showcase Your Communication Skills
As a Customer Experience Representative, excellent communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and confidently. Use examples from your past experiences to highlight how you've effectively communicated with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Prepare by thinking of specific situations where you successfully handled customer inquiries or resolved issues, and be ready to explain your thought process and the outcome.
✨Know the Company and Its Products
Research the company and its offerings thoroughly. Understanding their products and services will not only help you answer questions more effectively but also allow you to identify potential upselling opportunities during the interview, showcasing your proactive approach.
✨Demonstrate Your Ability to Work Under Pressure
Customer service roles often involve high-pressure situations. Be prepared to discuss how you manage stress and prioritise tasks. Share examples of how you've met targets or deadlines in previous roles, emphasising your organisational skills and ability to multitask.
