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- Tasks: Join our team as a Service Delivery Agent, enhancing customer experience in a fast-paced FinTech environment.
- Company: Be part of a rapidly growing FinTech client based in Cardiff, focused on compliance and customer support.
- Benefits: Enjoy hybrid work options, a bonus scheme, and excellent benefits while making a real impact.
- Why this job: This role offers exciting career prospects and the chance to shape a new service in financial technology.
- Qualifications: Previous experience in customer service, banking, or financial services is essential for this role.
- Other info: Immediate start available; apply now to join a dynamic team and elevate your career!
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a new service being established.
We are looking for somebody who has worked in a contact centre/service delivery environment, taking inbound and outbound calls, creating new service tickets, collating and analysing documents and then preparing reports. You should be confident in your ability to be part of a team setting up a new service which comes with exciting career prospects for the right person.
Our client would like previous experience in banking, financial services, or the insurance industry working as part of a service-based business. You will be responsible for the efficient and effective delivery of various services, by providing on-the-ground support. This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction.
Experience required:
- Proven experience in a service delivery environment, demonstrating exceptional customer experience skills.
- Proven track record of managing customer expectations and resolving issues effectively.
- Service payment processing and chasing. Have implemented process improvements that enhance efficiency, effectiveness, and quality.
- Ability to manage multiple tasks and meet deadlines in a fast-paced, cross-functional environment.
- Basic troubleshooting skills for common technical issues within service delivery.
- Ability to communicate fluently with both technical and non-technical audiences.
You will also be required to manage the service processes end-to-end, often against tight deadlines and have previous experience in financial services, banking, or a similar sector. If you are passionate about customer service and are excited to work in the financial technology space, apply today and make a difference!
This is a hybrid role with 2-3 days minimum office-based days per week in Cardiff city centre. Urgent hiring: Immediate start available. We are looking to fill this role as soon as possible and need candidates who are available to start immediately or within the next two weeks. If you're ready to hit the ground running and are eager to make an impact quickly, we encourage you to apply today!
As well as the basic salary, there will be a bonus scheme and excellent benefits. This is an excellent opportunity for individuals who can join our team without delay.
Compliance Analyst employer: talenIQ Ltd
Contact Detail:
talenIQ Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in anti-money laundering and compliance services. Understanding current regulations and best practices will not only boost your confidence during interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience in service delivery roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare for situational interview questions by reflecting on your past experiences in customer service. Think of specific examples where you successfully managed customer expectations or resolved issues, as these will be crucial in showcasing your skills.
✨Tip Number 4
Since this role is hybrid, ensure you are ready to discuss your adaptability to both remote and office environments. Highlight any previous experience you have in managing tasks effectively in a flexible work setting to show you can thrive in this arrangement.
We think you need these skills to ace Compliance Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and customer support. Emphasise any roles you've had in contact centres or similar environments, and showcase your skills in managing customer expectations and resolving issues.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Compliance Analyst role. Mention your passion for customer service and your experience in the financial services sector. Use examples to demonstrate how you've implemented process improvements in previous roles.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, operational expertise, and ability to manage multiple tasks. Provide specific examples of how you've successfully navigated fast-paced environments and met tight deadlines.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a compliance-focused role.
How to prepare for a job interview at talenIQ Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've successfully managed customer expectations and resolved issues in previous positions. Highlight any metrics or feedback that demonstrate your effectiveness.
✨Demonstrate Your Analytical Abilities
The job requires strong analytical skills, so come ready to discuss how you've collated and analysed data in past roles. Be specific about the tools you used and the impact your analysis had on service delivery or process improvements.
✨Familiarise Yourself with Financial Services
Given the emphasis on banking and financial services, brush up on relevant industry knowledge. Be prepared to discuss trends, regulations, or challenges in the sector that could affect service delivery, showing your understanding of the environment you'll be working in.
✨Prepare for Technical Questions
As the role involves basic troubleshooting, expect questions related to common technical issues in service delivery. Review potential scenarios and think through how you would approach resolving them, demonstrating your problem-solving skills.
