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- Tasks: Install, service, and repair coffee machines while providing top-notch customer service.
- Company: Join a leading manufacturer of professional coffee machines with exciting growth plans.
- Benefits: Enjoy excellent salary, 30 days holiday, overtime pay, and a company van for personal use.
- Why this job: Be part of a dynamic team, gain valuable skills, and make a real impact in customer satisfaction.
- Qualifications: Previous electrical and mechanical experience is essential; a willingness to learn is a must.
- Other info: Full product training provided, plus specialist tools and uniform included.
This is an exciting opportunity to join a market leader in the manufacture of professional coffee machines. Covering the ILFORD areas, they are looking to expand their Field Service Engineering team.
The main responsibility of the field service engineer role is to install, service and repair traditional and automatic coffee machines to high standards and to accurately record all work conducted to ensure it can be invoiced as required to the customer.
The Role:
- Installing and setting up coffee equipment on customers' premises.
- Conducting the demonstration of our equipment.
- Attending customers' sites to carry out routine servicing.
- Accurately administering installation, service, and repair activities through company systems.
- Support the efficient organisation of work routines for employees within the team.
- To effectively manage time to meet deadlines.
- To consistently deliver superior customer service throughout.
Experience Required:
- Must have previous electrical and mechanical experience.
- Ability to show initiative and adapt to frequently changing requirements.
- Excellent attention to detail.
- To be able to follow company procedures and client specifications accurately and safely.
- To be able to work to deadlines and manage time effectively.
- A willingness to learn and attend training.
Benefits:
- Excellent salary and career progression – investing in training and development to help employees reach their full potential.
- Door to door pay.
- 30 days paid holiday per annum.
- Overtime payments for weekday and weekend work.
- Working 1 in 4 weekends of which you will be paid door to door.
- Full product training.
- Company van (available for private use).
- Plus specialist tools and full company uniform.
Field Service Engineer employer: Serendipity Consulting
Contact Detail:
Serendipity Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific coffee machines that the company manufactures. Understanding their features and common issues can give you an edge during interviews, as you'll be able to demonstrate your knowledge and passion for the product.
✨Tip Number 2
Network with current or former employees in the field service engineering sector. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 3
Prepare to discuss your previous electrical and mechanical experience in detail. Be ready to share specific examples of how you've successfully installed, serviced, or repaired equipment in the past, as this will showcase your hands-on skills.
✨Tip Number 4
Demonstrate your customer service skills during the interview process. Since the role involves interacting with clients, showing that you can effectively communicate and resolve issues will highlight your suitability for the position.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant electrical and mechanical experience. Emphasise any previous roles where you installed, serviced, or repaired equipment, particularly coffee machines if applicable.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to adapt to changing requirements and your commitment to delivering excellent customer service.
Showcase Attention to Detail: Provide specific examples in your application that demonstrate your attention to detail. This could include instances where you followed procedures accurately or managed time effectively to meet deadlines.
Highlight Willingness to Learn: Mention any training or development you've undertaken in the past and express your eagerness to continue learning. This aligns with the company's focus on investing in employee growth.
How to prepare for a job interview at Serendipity Consulting
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your electrical and mechanical expertise. Be prepared to discuss specific experiences where you've successfully installed, serviced, or repaired equipment, particularly coffee machines if possible.
✨Emphasise Customer Service Experience
This role requires delivering superior customer service. Share examples of how you've effectively communicated with clients, resolved issues, or provided training on equipment. Highlighting your ability to adapt to customer needs will set you apart.
✨Demonstrate Time Management Abilities
The job involves managing time effectively to meet deadlines. Prepare to discuss how you've organised your work routines in previous roles, especially when juggling multiple tasks or projects. This will show your potential employer that you can handle the demands of the position.
✨Express Willingness to Learn
With ongoing training and development opportunities, it's crucial to convey your eagerness to learn. Discuss any relevant training you've undertaken in the past and express your enthusiasm for further professional growth within the company.
