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- Tasks: Lead event planning and ensure smooth operations for weddings and events.
- Company: Join a heritage trust dedicated to preserving history and delivering exceptional visitor experiences.
- Benefits: Enjoy flexible working hours, team events, and opportunities for professional growth.
- Why this job: Be part of a vibrant team that values creativity and customer service while making a positive impact.
- Qualifications: Experience in event management or customer service is preferred; strong communication skills are essential.
- Other info: Weekend and evening work required; opportunity to manage a small team and engage with diverse stakeholders.
The predicted salary is between 30000 - 42000 £ per year.
KEY RESPONSIBILITIES:
- Planning and operational delivery: In conjunction with the Annual Operating Plan and the Operations Manager, create and deliver a strategy to achieve specific financial and reputational objectives. Continue to expand and develop the ongoing yearly event plan. Maintain and record all communications pertaining to all functions and events. Co-ordinate with all departments to ensure an efficient delivery of customer services during functions and events while supporting normal operations to ensure the smooth running of this site. Execute the functions and events in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents. Act as Duty Manager on a shared basis, which will involve weekend and evening work.
- People management: Line manage one Visitor Services Assistant and coordinate events volunteers. Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage. Build relationships of trust for all clients from inception to delivery to provide exceptional customer service. Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensure the safety of staff, volunteers, visitors, and others. Deputise as Duty Manager and coordinate site teams to support normal and event operations.
- Direct management of the heritage: Ensure that access arrangements to the Castle (in particular) are coordinated with the Collections Care Assistant, and are consistent with the Trust’s policies and procedures for collections conservation and buildings repair and maintenance on the advice of its specialists. Ensure each and every event promotes the Trust’s Strategic Themes.
- Business Management & Administration: Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability. Ensure that the administration activities for visitor services at the property are carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety, and finances; and general correspondence/record-keeping etc. This will include cash-handling and banking activities.
Visitor Services Supervisor - Wedding & Events employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Supervisor - Wedding & Events
✨Tip Number 1
Familiarise yourself with the specific financial and reputational objectives of the organisation. Understanding their goals will help you align your experience and ideas during interviews, showcasing how you can contribute to achieving these targets.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your suitability for the position.
✨Tip Number 3
Demonstrate your understanding of licensing laws relevant to public entertainment and alcohol. Being knowledgeable about these regulations will show your commitment to compliance and safety, which is crucial for this role.
✨Tip Number 4
Prepare examples of how you've successfully managed teams or coordinated events in the past. Highlighting your leadership skills and ability to work collaboratively will be key in proving you're the right fit for the Visitor Services Supervisor role.
We think you need these skills to ace Visitor Services Supervisor - Wedding & Events
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the specific duties of a Visitor Services Supervisor.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in event management, customer service, and people management. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet financial and reputational objectives.
Write a Strong Cover Letter: In your cover letter, express your passion for heritage and events. Discuss your experience in managing teams and coordinating events, and how you can contribute to the Trust’s strategic themes. Be sure to mention any relevant qualifications or certifications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ZipRecruiter
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Visitor Services Supervisor. Familiarise yourself with the key tasks such as planning events, managing staff, and ensuring compliance with licensing laws. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your People Skills
Since this role involves managing a team and liaising with various stakeholders, be prepared to discuss your experience in people management. Share examples of how you've built relationships and provided exceptional customer service in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle unexpected situations during events. Think of past experiences where you successfully managed challenges and be ready to explain your thought process.
✨Demonstrate Financial Acumen
As the role involves financial management, be prepared to discuss your experience with budgeting, cash handling, and financial reporting. Highlight any initiatives you've implemented that contributed to financial sustainability in previous positions.
