Commercial Property Claims Desk Adjuster

Are you ready for an exciting opportunity to join our Commercial Property Desk Team and gain valuable experience? We are looking for a dedicated Virtual Desk Based Adjuster to provide a customer-focused and cost-effective service, handling claims from instruction to completion with delegated authority commercial claims typically up to £25k.

A bit about the job:

• This role involves using virtual tools to assess and validate commercial property damage claims, ensuring compliance with policy terms.
• Responsibilities include managing claims to settlement, identifying and flagging fraud and recoveries, and reporting on market, legal, and technical trends.
• The position also supports training and operational changes, while effectively managing an active caseload in accordance with claims handling guidelines.

Skills and experience we're looking for:

• Handling property claims at notification stage & appreciation of routing rules & capability needs to meet customer demand.
• Cert CILA/CII, Building qualifications, BDMA desirable.
• Good technical knowledge and experience of commercial insurance claims and the application of commercial wordings.
• A good understanding of property construction is preferable.
• Experience of working in a customer focused environment, meeting customer needs through expertise and integrity, partnered with excellent communication skills.
• IT literate & ability to adapt to changing processes and methods learn new technology.

What you'll get for this role:

• Starting salary between £30,000 and £40,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to.