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- Tasks: Support a diverse user base with technical queries and incidents.
- Company: Join a dynamic, global firm based in Leeds, expanding rapidly.
- Benefits: Enjoy flexible working hours, including remote options and corporate perks.
- Why this job: Be part of a motivated team making a real impact across the globe.
- Qualifications: Experience with Windows XP/7, Active Directory, and excellent communication skills required.
- Other info: On-call duties and potential travel to international offices may be necessary.
The predicted salary is between 30000 - 42000 £ per year.
Opportunity to join the fast-paced and challenging IT department of an exciting and expanding Leeds-based company as an IT Support Engineer. Reporting to the Service Delivery Manager as part of a highly motivated and dedicated IT support team, you will be responsible for supporting a technically savvy user base of up to 500 staff in Leeds, London, Dusseldorf, Copenhagen, Beijing, Tokyo, San Francisco, and New York.
Working from a busy service desk, the 1st /2nd line Support Analyst will be part of the team that picks up and responds to logged calls. You will be responsible for providing systems and technical support to internal personnel. The analyst provides advice and guidance on all incoming queries/incidents and ensures these are logged and progressed in accordance with department guidance and procedures.
As part of your role, you will be expected to be flexible towards your working hours, including on-call, evenings, weekends, and possible travel to other offices. As well as the technical skills required for this role, the successful candidate will have good communication skills and a customer-focused attitude towards desktop support. Excellent organizational skills and the ability to effectively prioritize tasks is a must.
Key Responsibilities:- Provide advice and guidance on all incoming queries and incidents
- Provide high quality, professional, and informed customer service
- Resolve incoming incidents on the first call, wherever possible, or ensure they are accurately logged and assigned to the appropriate resolution team with minimum time delay.
- Communicate effectively with the team on any IT related incidents
- Contribute to team targets and business objectives
- Experience supporting Windows XP & Windows 7
- Active Directory
- A full working knowledge of MS Office applications
- Remote desktop support
- Structured approach to problem solving and technical troubleshooting
- Ability to work well under pressure and to targets
- Excellent communication skills
- Microsoft Exchange
- Citrix
- Avaya
- McAfee Endpoint Encryption
- Blackberry mobile devices
- Awareness of ITIL disciplines
1st/2nd line Support Analyst – Leeds - GLOBAL FIRM - TIP employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd line Support Analyst – Leeds - GLOBAL FIRM - TIP
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows XP, Windows 7, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a strong focus on providing high-quality support. Practising how to handle difficult situations or queries can help you demonstrate your ability to maintain professionalism under pressure.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. This can give you valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 4
Prepare for potential technical assessments by reviewing common troubleshooting scenarios related to desktop support. Being able to showcase your problem-solving skills in real-time can significantly boost your chances of landing the job.
We think you need these skills to ace 1st/2nd line Support Analyst – Leeds - GLOBAL FIRM - TIP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows XP, Windows 7, and Active Directory. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer-focused attitude and how your communication skills will benefit the team. Be sure to relate your past experiences to the key responsibilities outlined in the job description.
Showcase Technical Skills: Clearly list your technical skills relevant to the position, such as remote desktop support and knowledge of MS Office applications. If you have experience with any of the desirable skills like Microsoft Exchange or Citrix, make sure to include those as well.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows XP, Windows 7, and Active Directory. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Be ready to explain how you would communicate effectively with both technical and non-technical staff, ensuring that you can provide high-quality customer service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your structured approach to problem-solving. You might be asked to walk through a past incident you resolved, so think of a specific example that showcases your troubleshooting skills and ability to work under pressure.
✨Understand the Company Culture
Research the company and its values. Understanding their culture will help you tailor your responses to align with their expectations, especially regarding teamwork and flexibility in working hours, which are crucial for this role.
