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- Tasks: Support students during exciting excursions and manage logistics for their arrival.
- Company: Join CIEE, a leader in experiential learning and cultural exchange.
- Benefits: Enjoy flexible hours, travel opportunities, and a vibrant team culture.
- Why this job: Be an ambassador for UK culture while making a real impact on students' experiences.
- Qualifications: Must have a Bachelor's degree and strong organisational and communication skills.
- Other info: Ideal for those who love London and want to work in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
The Custom Assistant works as part of a small team under the supervision of the Custom Program Coordinator and plays a crucial role in the successful delivery of extra-curricular experiential learning opportunities for our summer Custom Programs. The position will involve a combination of administrative tasks and student support and will require regular travel around the city.
Primary Responsibilities:
- Support & supervise students during activities and excursions as assigned by the Custom Program Coordinator. This includes but is not limited to: local excursions, day trips, and overnight trips.
- Prepare welcome materials for groups including core program details such as accommodation check-in/out procedures, itineraries etc.
- Assist with arrival day logistics including monitoring flight information, welcoming students at the airport, transporting them to their accommodation and overseeing check-in.
- Act as a key point of contact for students, faculty members and/or institutional representatives when required.
- Be an ambassador for the UK and share your enthusiasm for local culture with students and faculty.
- Monitor and respond to emails in the London Custom inbox and assist with other administrative tasks as required.
- Generate content for CIEE London’s social media platforms.
- Perform on-call responsibilities as assigned by the Custom Program Coordinator where required.
- Liaise with other CIEE departments where necessary to ensure cohesion between programs.
Person Specification:
Essential:
- Authorisation to work in the UK.
- Bachelor’s degree or equivalent.
- Exceptional organizational skills with the ability to carry out multiple tasks effectively with attention to detail.
- Strong intercultural communication skills, both written and verbal, with the ability to create positive and inclusive team dynamics among diverse groups.
- Knowledge of London and confidence leading groups around the city.
- Ability to respond quickly and adapt to changing circumstances including occasional out-of-hours work during busy periods as required.
- Detail-oriented, proactive, with the ability to work effectively both independently and as part of a team.
- Proficiency using Microsoft Office Suite.
Desirable:
- Previous experience in program administration, customer service, or related field.
- Experience working with US students and/or a deep understanding of US culture and education systems.
Custom Assistant employer: CIEE London
Contact Detail:
CIEE London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Custom Assistant
✨Tip Number 1
Familiarise yourself with London's key attractions and hidden gems. As a Custom Assistant, you'll be leading students around the city, so having a solid knowledge of local culture and landmarks will not only boost your confidence but also impress the hiring team.
✨Tip Number 2
Showcase your organisational skills by volunteering for events or activities that require planning and coordination. This hands-on experience will demonstrate your ability to manage multiple tasks effectively, which is crucial for this role.
✨Tip Number 3
Engage with international student communities or organisations in London. Building connections and understanding their needs will highlight your intercultural communication skills and show your commitment to creating an inclusive environment.
✨Tip Number 4
Brush up on your Microsoft Office skills, especially Excel and PowerPoint. Being proficient in these tools will help you manage administrative tasks efficiently and create engaging content for social media, which is part of the job.
We think you need these skills to ace Custom Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in program administration and customer service. Emphasise any previous roles where you supported students or managed logistics.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the opportunity to work with students. Mention your knowledge of London and how it can enhance the student experience.
Showcase Intercultural Communication Skills: Provide examples in your application that demonstrate your strong intercultural communication skills. Highlight experiences where you've successfully worked with diverse groups or adapted to different cultural contexts.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at CIEE London
✨Show Your Organisational Skills
Since the role requires exceptional organisational skills, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks. Highlight how you maintained attention to detail while juggling responsibilities.
✨Demonstrate Intercultural Communication
This position involves working with diverse groups. Be ready to share instances where you've effectively communicated across cultures. Emphasise your ability to create positive team dynamics and how you can foster inclusivity.
✨Know Your London
As a Custom Assistant, you'll be leading groups around the city. Brush up on your knowledge of London’s key attractions and hidden gems. Being able to confidently discuss local culture will show your enthusiasm and suitability for the role.
✨Be Adaptable and Proactive
The job may require quick thinking and adaptability. Prepare to discuss situations where you've had to respond to unexpected changes or challenges. Show that you're proactive and can handle out-of-hours responsibilities when needed.
