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- Tasks: Support instructors and learners for seamless course and event experiences.
- Company: Join BrainStation, a leader in digital skills training since 2012.
- Benefits: Enjoy flexible working hours, remote options, and a culture of learning.
- Why this job: Be part of a vibrant community that values lifelong learning and innovation.
- Qualifications: Bachelor’s degree or equivalent with 2-3 years in a customer-facing role.
- Other info: Diversity is key; we welcome all qualified applicants.
The predicted salary is between 28800 - 43200 £ per year.
The Experience Coordinator is responsible for delivering an exceptional, seamless experience for our courses and events. Instructors, speakers and learners will be in contact with you on a daily basis as they move through their experience with BrainStation. Your role is to support them throughout this process to ensure excellent communication, organisation and support throughout their BrainStation experience.
Responsibilities
- Work with the Experience lead to execute the best experience for BrainStation courses and events.
- Resource event panelists for weekly BrainStation events, building connections with industry experts.
- Coordinate logistics with campus operations and marketing teams for both in-person and online experiences.
- Identify opportunities to improve the student experience and course delivery process with a continuous improvement mindset.
- Track and report data and feedback to measure course and event success.
- Conduct student onboarding and course preparation to ensure a smooth handoff to instructors for course delivery.
- Collaborate in creating programs and strategies that build the BrainStation community, for both industry experts and students.
- Participate in the tech community and build the BrainStation brand beyond the campus.
Requirements
- Bachelor’s degree or equivalent experience.
- 2-3 years experience in a customer or client facing role.
- Strong attention to detail.
- Thrives in a fast-paced environment.
- Willing to try new things and pivot as needed.
- Professional verbal and written communication skills, including public speaking experience.
- A dedication to providing the best customer service and experience.
- Willingness to help out where needed in all facets of the organization.
- A passion for learning new skills.
Perks and Benefits
- Retirement Planning.
- Parental Leave Program.
- Socials, Outings & Retreats.
- Culture of Learning & Development.
- Flexible Working Hours.
- Work from Home Flexibility.
About BrainStation
BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.
Bonus
Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings. BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
Experience Coordinator employer: BrainStation
Contact Detail:
BrainStation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Coordinator
✨Tip Number 1
Familiarise yourself with BrainStation's courses and events. Understanding the specifics of what we offer will help you engage more effectively with instructors and learners, showcasing your genuine interest in enhancing their experience.
✨Tip Number 2
Network with current or former employees of BrainStation. They can provide valuable insights into the company culture and expectations for the Experience Coordinator role, which can help you tailor your approach during the interview process.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully coordinated events or managed customer experiences in the past. This will show us that you have the practical experience needed for the role.
✨Tip Number 4
Stay updated on trends in digital education and community building. Being knowledgeable about the latest developments in these areas will not only impress us but also demonstrate your commitment to continuous improvement and learning.
We think you need these skills to ace Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and event coordination. Emphasise any roles where you demonstrated strong communication skills and attention to detail, as these are crucial for the Experience Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for learning and how it aligns with BrainStation's mission. Mention specific experiences that showcase your ability to improve student experiences and coordinate events effectively.
Showcase Relevant Skills: Highlight your professional verbal and written communication skills, along with any public speaking experience. Provide examples of how you've thrived in fast-paced environments and adapted to new challenges.
Demonstrate Continuous Improvement Mindset: Include examples in your application that illustrate your commitment to continuous improvement. Discuss any initiatives you've taken to enhance processes or student experiences in previous roles.
How to prepare for a job interview at BrainStation
✨Showcase Your Communication Skills
As an Experience Coordinator, you'll be in constant contact with instructors, speakers, and learners. Make sure to demonstrate your professional verbal and written communication skills during the interview. Practice articulating your thoughts clearly and confidently.
✨Highlight Your Organisational Abilities
This role requires strong attention to detail and excellent organisational skills. Be prepared to discuss specific examples from your past experiences where you successfully coordinated events or managed logistics, showcasing your ability to thrive in a fast-paced environment.
✨Emphasise Your Customer Service Dedication
The position demands a commitment to providing the best customer experience. Share stories that illustrate your dedication to customer service and how you've gone above and beyond to support clients or students in previous roles.
✨Demonstrate Your Passion for Learning
BrainStation values individuals who believe in lifelong learning. Be ready to talk about any courses or online learning opportunities you've pursued, and express your enthusiasm for acquiring new skills and knowledge relevant to the role.
