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- Tasks: Provide 1st to 3rd line IT support and troubleshoot hardware/software issues.
- Company: Join DCS Technology, a growing leader in Supply and Logistics in West Yorkshire.
- Benefits: Enjoy a competitive salary, company pension, and generous annual leave.
- Why this job: Be part of a dynamic team, enhancing IT services with real impact on the business.
- Qualifications: Experience with Microsoft tech and strong customer service skills are essential.
- Other info: Diversity is celebrated here; everyone is treated fairly and inclusively.
The predicted salary is between 32000 - 48000 £ per year.
DCS Technology are partnered with an organisation specialising in Supply and Logistics based in West Yorkshire. Due to growth across the business, we are assisting with the expansion of their IT support function. We are looking to add an ambitious and passionate IT Support Analyst to join the team.
Role Overview: As IT Support Analyst, you will be tasked with providing support across 1st to 3rd Line. You will be a vital part of the IT division. While consistently delivering great communication to both internal colleagues and external partners, you will ensure the secure, streamlined, and effective operations of IT services business-wide.
What will you get up to?
- User Support and Issue Resolution: Deliver technical support via phone and the HALO ITSM ticketing system, ensuring prompt and effective issue resolution. Diagnose and troubleshoot hardware and software problems, including:
- Networking equipment: routers, switches, and access points.
- End-user devices: PCs, laptops, and printers.
- VoIP telephony systems.
- Device enrolment and configuration.
- Security policy enforcement and compliance monitoring.
- Exchange Online for email management.
- SharePoint and OneDrive for document collaboration and storage.
- Teams for communication and collaboration.
- Sage (accounting software).
- Syrinx (fleet management system).
What will you bring?
- Proven experience in working with Microsoft technology (Windows, Exchange, Active Directory).
- Strong and demonstrated experience with applications/systems such as Microsoft 365, Microsoft Entra, Microsoft Defender for Business/365, MS Intune, Meraki Dashboards, Veeam.
- Certifications in project management or technology are highly desirable.
- Experience/knowledge of InfoSec frameworks such as ISO documents.
- Knowledge of Cyber Essentials or alternative certifications.
- Strong customer service and clear communication skills.
What can you expect in return?
- Salary: Up to £40,000 per annum
- Benefits: Company pension, annual leave allowance, and much more!
- Working Set-up: Office based
- Employment Type: Full time - permanent
- Location: Normanton, West Yorkshire
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality.
Senior IT Support Specialist employer: DCS Recruitment Limited
Contact Detail:
DCS Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Intune and PowerShell. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires clear communication with both internal colleagues and external partners. Consider preparing examples of how you've successfully resolved user issues in the past.
✨Tip Number 3
Stay updated on the latest trends and updates in Microsoft 365 and IT security frameworks. Being able to discuss recent developments or features can demonstrate your proactive approach and passion for the field.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work with Microsoft technologies. Engaging with industry groups or forums can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Senior IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft technologies, IT support roles, and any specific tools mentioned in the job description, such as Microsoft 365 and PowerShell scripting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate effectively. Mention specific examples of how you've resolved issues or improved processes in previous roles.
Highlight Relevant Certifications: If you have certifications in project management or technology, be sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Soft Skills: In your application, emphasise your strong customer service skills and clear communication abilities. These are crucial for the role and should be evident in your writing.
How to prepare for a job interview at DCS Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Windows, Exchange, and Active Directory. Highlight specific examples of how you've resolved issues or improved processes using these tools.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about troubleshooting scenarios. Prepare to walk through your thought process when diagnosing hardware and software problems, particularly with networking equipment and end-user devices.
✨Communicate Clearly
Since the role involves delivering support to both internal colleagues and external partners, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your communication skills.
✨Familiarise Yourself with Security Protocols
Understand the importance of user access management and security policies. Be ready to discuss how you have previously ensured compliance and handled security incidents in your past roles.
