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- Tasks: Provide expert HR and Employment Law advice to clients via phone and email.
- Company: Join an award-winning multinational HR & Employment Law services firm.
- Benefits: Earn extra money, enjoy a clear career progression, and access excellent training programs.
- Why this job: Gain invaluable experience while working for one of the 'Best Places to Work'.
- Qualifications: HR qualification or CIPD studies; previous HR experience is a plus.
- Other info: Earn rewards for successful candidate placements, including cash bonuses and Amazon vouchers.
The predicted salary is between 28800 - 43200 £ per year.
Portfolios are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.
The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and the potential to gain a part post-graduate qualification.
If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the ‘Best Places to Work’.
The HR Advisor will also be responsible for:
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To support all clients with quality advice in a productive manner to provide an efficient solution-based advice, either through email or call depending on client preference. This will be predominately call advice.
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Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc.
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Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided.
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Using your expert HR and employment law knowledge to develop a clear answer for the client.
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To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case.
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Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA)
To be considered for this opportunity it is essential that you have the following
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Good employment law knowledge either through studies or working experience.
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CIPD qualification or equivalent experience in the workplace is desirable.
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Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre.
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Ability to juggle multiple tasks, prioritising your workload accordingly
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An organised self-starter
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Ability to work under pressure in a fast-moving performance driven environment
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Excellent communication skills.
You will be rewarded with £300/$500 for each Permanent candidate or a £50/$100 Amazon voucher for a Temporary candidate when their application is successful.
HR Advisor employer: Portfolio Credit Control Ltd
Contact Detail:
Portfolio Credit Control Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Advisor
✨Tip Number 1
Familiarize yourself with common HR issues and employment law topics. This will help you feel more confident during the interview when discussing how you would handle various client queries.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves providing advice primarily through calls, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Research the company’s values and culture. Understanding what makes them one of the 'Best Places to Work' can help you align your answers with their expectations during the interview.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your ability to work under pressure and manage multiple tasks. This will show that you can thrive in a fast-paced environment.
We think you need these skills to ace HR Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience and any qualifications, especially your CIPD studies. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR and your understanding of employment law. Mention specific experiences that relate to the responsibilities of the HR Advisor role.
Highlight Communication Skills: Since the role involves providing advice over the phone, emphasize your excellent communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated in previous roles.
Prepare for Potential Questions: Think about common HR scenarios and how you would handle them. Be ready to discuss your approach to problem-solving and providing solutions to clients during the interview process.
How to prepare for a job interview at Portfolio Credit Control Ltd
✨Showcase Your HR Knowledge
Make sure to highlight your understanding of employment law and HR processes during the interview. Be prepared to discuss specific scenarios where you've applied this knowledge, as it will demonstrate your capability to provide reliable advice to clients.
✨Demonstrate Communication Skills
Since the role involves providing advice over the phone, practice articulating your thoughts clearly and concisely. Consider role-playing common HR scenarios with a friend to build confidence in your communication style.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various HR issues, such as grievances or absence management. Think through your responses and be ready to explain your thought process and the steps you would take to resolve these situations.
✨Emphasize Your Organizational Skills
The ability to juggle multiple tasks is crucial in this role. Share examples from your past experiences where you successfully managed competing priorities, showcasing your organizational skills and ability to work under pressure.