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- Tasks: Manage client relationships and oversee event planning from start to finish.
- Company: Join Fortune Media, a global leader in business storytelling and community building.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a mission-driven team that values transparency and making a positive impact.
- Qualifications: 3-5 years in event or account management; strong communication and organisational skills required.
- Other info: Ideal for those passionate about events and eager to engage with diverse audiences.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and detail-oriented Events Account Manager to join our team. The ideal candidate will be responsible for managing client relationships, overseeing event planning and execution, ensuring the successful delivery of events that exceed client expectations and support audience engagement. This role requires strong organizational skills, excellent communication abilities, and a passion for delivering outstanding event experiences.
Key Responsibilities:
- Client Relationship Management: Act as the primary point of contact for assigned clients, building and maintaining strong relationships. Develop trusted advisor relationships with key stakeholders, ensuring long-term partnerships. Address client needs promptly and provide solutions to meet their objectives.
- Event Planning and Execution: Oversee the development, production, and delivery of events from concept to completion. Coordinate with clients, suppliers, venues, and internal teams to ensure seamless event execution. Manage event logistics, including timelines, budgets, and contracts. Attend on-site inspections and oversee event operations to guarantee quality delivery. Maintain responsibility for event budgets, ensuring cost-effectiveness while meeting client expectations. Prepare invoices, track expenses, and provide detailed financial reports post-event. Work closely with sales, marketing, and operations teams to align event objectives with company goals. Provide leadership and direction to project teams to ensure successful outcomes.
- Post-Event Activities: Prepare detailed event recaps and reports for clients. Gather feedback to identify areas of improvement for future events. Explore opportunities for upselling or cross-selling additional services.
- Audience Engagement: Build a network of potential Fortune event attendees. Support the team in charge of extending invitations. Engage with attendees throughout the event organization process by sending them invitations and reminders, checking their dietary requirements, etc. Nurture attendee engagement post-event.
Qualifications:
- Proven experience in event management or account management (3-5 years preferred).
- Strong understanding of event planning processes and client relationship management.
- Excellent organizational skills with the ability to multitask and manage multiple projects simultaneously.
- Exceptional verbal and written communication skills.
- Proficiency in CRM software and project management tools is a plus.
- A degree in business administration, marketing, hospitality management, or a related field is preferred.
Preferred Skills:
- Familiarity with current trends in the events or hospitality industry.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure while maintaining high standards.
Client Services Manager- Events New London employer: Fortune
Contact Detail:
Fortune Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager- Events New London
✨Tip Number 1
Network with professionals in the events industry. Attend local events, workshops, or seminars to meet potential colleagues and clients. Building relationships can give you insights into the role and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in event management. Follow industry blogs, podcasts, and social media channels to stay updated. This knowledge will not only help you in interviews but also demonstrate your passion for the field.
✨Tip Number 3
Prepare to discuss specific examples of past events you've managed. Highlight your role in client relationship management and how you ensured successful outcomes. This will showcase your experience and problem-solving skills during the interview.
✨Tip Number 4
Research Fortune Media's values and mission. Be ready to articulate how your personal values align with theirs. Showing that you understand and resonate with their commitment to making business better can set you apart from other candidates.
We think you need these skills to ace Client Services Manager- Events New London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management and client relationship management. Use specific examples that demonstrate your organisational skills and ability to manage multiple projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for events and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly in client engagement and event execution.
Showcase Relevant Experience: In your application, emphasise any previous roles where you successfully managed events or client accounts. Include metrics or outcomes that illustrate your impact, such as increased client satisfaction or successful event attendance.
Highlight Soft Skills: Since the role requires excellent communication and problem-solving abilities, make sure to include examples of how you've effectively communicated with clients or resolved issues in past positions. This will demonstrate your fit for the dynamic nature of the role.
How to prepare for a job interview at Fortune
✨Showcase Your Event Management Experience
Be prepared to discuss your previous experience in event management. Highlight specific events you've managed, the challenges you faced, and how you overcame them. This will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since this role involves client relationship management, practice articulating your thoughts clearly and confidently. Use examples from past experiences where effective communication led to successful outcomes, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as a last-minute change in an event or a dissatisfied client. Think through your problem-solving strategies and be ready to share your thought process.
✨Research Fortune Media's Values
Familiarise yourself with Fortune Media's mission and values. Be ready to discuss how your personal values align with theirs, particularly around humility, ownership, and transparency, and how you can contribute to their goals.
