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For Companies At a Glance
- Tasks: Manage daily operations, allocate vehicles, and ensure top-notch service delivery.
- Company: Biffa is the UK's leading waste management company, dedicated to sustainability and innovation.
- Benefits: Enjoy flexible working options, a supportive team, and opportunities for personal growth.
- Why this job: Join a dynamic team passionate about making a positive impact on the environment.
- Qualifications: Strong local knowledge, excellent communication skills, and proficiency in Microsoft Office, especially Excel.
- Other info: This role offers a mix of remote work and travel in South Yorkshire & Humberside.
The predicted salary is between 28800 - 43200 £ per year.
A quick look at the role. The Traffic Planner is responsible for managing the day to day organisation of operations in the depot through the allocation and basic routing of vehicles. You will ensure best in class service delivery to customers, ensuring health and safety standards are maintained and ensuring environmental and O Licence compliance. If you thrive in a dynamic environment, enjoy problem-solving, and are passionate about delivering an exceptional service, this is the role for you.
Permanent and Full Time Monday to Friday 8:00am - 5:00pm. This role can accommodate working from home but would also involve some travel in the South Yorkshire & Humberside area.
Your Core Responsibilities
- Call handling - liaising with customers and/or our internal call centres and Biffa drivers
- Daily debrief of Biffa drivers - assisting with confirmation of work plus dealing with any anomalies/issues
- Liaising with Biffa's customer service department and/or direct with customers to resolve issues - including any hazards identified by drivers
- Order processing and confirmation + running and clearing daily reports
- Administrative tasks and housekeeping
Our Essential Requirements
- Strong knowledge of the local area
- Exceptional communication skills with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers
- Ability to plan, organise and prioritise effectively
- Experience of working to strict deadlines in a time critical environment
- A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business
- Computer literate - comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel)
Biffa - Changing The Way People Think About Waste. At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
Traffic Planner employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traffic Planner
✨Tip Number 1
Familiarise yourself with the South Yorkshire & Humberside area. Understanding local routes and traffic patterns will not only help you in the role but also impress during interviews, showing your commitment to the position.
✨Tip Number 2
Brush up on your communication skills. Since the role involves liaising with customers and drivers, practice clear and concise communication. Consider role-playing scenarios with friends or family to enhance your confidence.
✨Tip Number 3
Get comfortable with Microsoft Excel. As a Traffic Planner, you'll need to run and clear daily reports. Familiarise yourself with functions and formulas that can help streamline your reporting process.
✨Tip Number 4
Demonstrate your problem-solving skills. Think of examples from your past experiences where you've successfully resolved issues under pressure. This will showcase your ability to thrive in a dynamic environment, which is crucial for this role.
We think you need these skills to ace Traffic Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Traffic Planner position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in traffic planning, logistics, or customer service. Use specific examples to demonstrate your problem-solving abilities and communication skills.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office, especially Excel, as well as your ability to work under pressure and meet deadlines. These are essential skills for the role and should be clearly outlined in your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Discuss why you want to work at Biffa and how you can contribute to their mission of changing the way people think about waste.
How to prepare for a job interview at Biffa
✨Know Your Local Area
As a Traffic Planner, having strong knowledge of the local area is essential. Brush up on key routes, traffic patterns, and any recent changes in the area that could affect operations. This will show your potential employer that you are proactive and well-prepared.
✨Demonstrate Communication Skills
Exceptional communication is crucial for this role. Prepare to showcase your ability to communicate effectively with various stakeholders, including customers and team members. Consider examples from your past experiences where you successfully resolved issues or facilitated discussions.
✨Highlight Problem-Solving Abilities
Traffic planning often involves dealing with unexpected challenges. Be ready to discuss specific instances where you've successfully navigated problems in a time-critical environment. This will demonstrate your ability to think on your feet and adapt to changing circumstances.
✨Familiarise Yourself with Relevant Software
Since the role requires proficiency in business software and Microsoft Office, particularly Excel, make sure you're comfortable discussing your experience with these tools. You might even want to prepare a few examples of how you've used Excel for data analysis or reporting in previous roles.
