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- Tasks: Lead customer journeys, ensuring clients achieve their goals with our data solutions.
- Company: Join Jobgether, a talent matching platform connecting top talent with global opportunities.
- Benefits: Enjoy remote work, flexible hours, competitive salary, and health benefits.
- Why this job: Be a trusted advisor, drive growth, and build relationships with high-value clients.
- Qualifications: 5+ years in Customer Success or enterprise consulting, managing large client relationships.
- Other info: AI-powered application process ensures fair selection of top candidates.
The predicted salary is between 36000 - 60000 £ per year.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Customer Success Manager, Strategic Accounts in the UK.
As a Customer Success Manager for Strategic Accounts, you will take ownership of building and nurturing strong relationships with the company's most significant and high-value clients. Your role will involve leading the customer journey from onboarding through to value realization, ensuring the customers achieve their desired business outcomes using the company's data solutions. You will collaborate closely with cross-functional teams, including sales and product, to drive growth opportunities and deliver exceptional customer experiences.
Accountabilities:- Lead the end-to-end customer journey, from onboarding to adoption and ongoing value realization.
- Partner with Account Executives to create growth strategies for clients and manage renewals and expansion efforts.
- Deliver strategic reviews and business value insights to client executives, building long-term relationships with VPs, C-suite leaders, and other key stakeholders.
- Develop and implement tailored success plans that align with customers' business goals and success metrics.
- Proactively monitor account health and adoption to identify opportunities for customers to derive greater value from the solutions.
- Manage large-scale rollouts and navigate complex internal and external stakeholders to ensure smooth project execution.
- Drive customer retention, satisfaction, and expansion by acting as a trusted advisor and expert on the product.
- 5+ years of experience in Customer Success or enterprise consulting, ideally with large clients (10k+ employees).
- Strong background in managing enterprise-level customer relationships and driving success for data products/solutions.
- Experience in an early-stage or rapidly evolving environment with the ability to manage ambiguity.
- Exceptional project management and stakeholder management skills, with the ability to drive large-scale projects across diverse teams.
- Proven track record in developing strategies for growth and expansion within large accounts.
- Ability to navigate complex business challenges and prioritize competing objectives.
- Strong communication and presentation skills, with experience interacting with senior executives.
- Fully remote role with flexible working arrangements.
- Competitive salary and benefits package.
- Equity opportunities for all employees.
- Health and wellness benefits, including comprehensive healthcare plans.
- Professional development opportunities and access to a range of learning resources.
- Generous paid time off and holiday leave.
- Inclusive and diverse work culture with a commitment to equality.
Customer Success Manager, Strategic Accounts - (Remote - UK) employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Strategic Accounts - (Remote - UK)
✨Tip Number 1
Familiarise yourself with the company's data solutions and how they benefit large clients. Understanding the specific challenges faced by enterprise-level customers will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss your experience with managing complex stakeholder relationships. Be ready to share specific examples of how you've successfully navigated challenges and driven customer success in previous roles.
✨Tip Number 4
Showcase your project management skills by discussing any relevant tools or methodologies you've used. Highlighting your ability to manage large-scale projects will resonate well with the hiring team.
We think you need these skills to ace Customer Success Manager, Strategic Accounts - (Remote - UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success and enterprise consulting. Focus on your achievements with large clients and any specific data products or solutions you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your ability to build relationships with senior executives and your experience in managing complex projects.
Highlight Key Skills: In your application, clearly outline your project management and stakeholder management skills. Provide examples of how you've driven growth and expansion within large accounts.
Prepare for AI Screening: Since the application will go through an AI-powered screening process, use keywords from the job description in your CV and cover letter. This will help ensure your application is picked up by the system.
How to prepare for a job interview at Jobgether
✨Understand the Customer Journey
Familiarise yourself with the entire customer journey, from onboarding to value realisation. Be prepared to discuss how you would lead clients through this process and ensure they achieve their desired outcomes.
✨Showcase Your Relationship-Building Skills
Highlight your experience in building and nurturing relationships with high-value clients. Prepare examples of how you've successfully managed enterprise-level relationships and driven customer satisfaction.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would develop tailored success plans that align with customers' business goals. Think about specific strategies you've implemented in the past to drive growth and expansion within large accounts.
✨Prepare for Stakeholder Management Scenarios
Expect questions about managing complex projects and navigating diverse teams. Prepare to share examples of how you've effectively communicated with senior executives and handled competing objectives in previous roles.
