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- Tasks: Support colleagues in delivering exceptional customer service and managing insurance processes.
- Company: Aon is a global leader in risk management, helping clients make better decisions.
- Benefits: Enjoy flexible hybrid work, structured training, bonuses, and wellness days.
- Why this job: Join a diverse team focused on collaboration, growth, and making a real impact.
- Qualifications: Attention to detail, teamwork skills, and a willingness to learn are essential.
- Other info: This is a 12-month FTC role with opportunities for career progression.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients? Do you thrive in making a difference in your role and continually seek to improve processes? Are you looking for a role that offers you a structured career path and ongoing development? Then this is the role for you!
We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices. Due to growth, we are expanding our client service delivery team; these roles are initially 12-month FTC positions.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will be responsible for managing key technical activities across the broking/placement process. A usual day as a Client Service Delivery Specialist will involve:
- Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high-value insurance placements.
- Using technical systems and engaging with Offshore Partners to produce policy documents/invoice requests.
- Working towards required levels of technical knowledge and behavioral standards, with the necessary support and training from colleagues.
- Building strong relationships with CSD colleagues, brokers, and other internal stakeholders.
- Monitoring the risk life cycle/your workflow to ensure your policies are on track with performance targets.
- Collaborating with Client Service Delivery colleagues to meet divisional targets.
How this opportunity is different
The Client Service Delivery team has created value by sharing best practices, removing duplication, and standardizing ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities.
This role provides you with the opportunity to collaborate with various teams (internally and externally) including broking teams, underwriters, offshore providers, operations, and fiduciary. You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have the skills and ability to progress your career at Aon.
Skills and experience that will lead to success:
- High attention to detail.
- Ability to work to deadlines.
- Ability to work individually and in a team.
- Relevant experience within the insurance industry preferred.
- Understanding of insurance risk.
- Excellent listening, organization, and presentation abilities.
- An organized, highly personable, and approachable individual, who is a skilled communicator.
- Willingness to learn and share knowledge.
- Understanding of Word and Excel.
What’s in it for you:
- Structured onboarding & training process.
- Discretionary bonus.
- Pension and life assurance scheme.
- Private medical care.
- Cycle to work scheme.
- Virtual GP and employee assistance programme.
- Workplace savings scheme.
- Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
How we support our colleagues:
As part of a growing worldwide organization, there are numerous opportunities to further your career, which is supported by comprehensive training and development as well as professional exams. Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Client Service Delivery Specialist / Broker Support 12 month FTC employer: Aon Hewitt
Contact Detail:
Aon Hewitt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery Specialist / Broker Support 12 month FTC
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the broking and placement processes. Understanding how global insurance contracts work will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of Aon or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions that show your understanding of the role's responsibilities. This not only shows your interest but also your proactive approach to the position.
✨Tip Number 4
Highlight your willingness to learn and adapt in your conversations. Aon values continuous development, so showcasing your eagerness to grow within the company can set you apart from other candidates.
We think you need these skills to ace Client Service Delivery Specialist / Broker Support 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in client service delivery and the insurance industry. Emphasise skills such as attention to detail, teamwork, and communication, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to improve processes. Mention specific examples from your past experiences that demonstrate your problem-solving skills and how you can contribute to Aon's goals.
Highlight Relevant Skills: In your application, clearly outline your proficiency in technical systems, Word, and Excel. Also, mention any experience you have with managing workflows or collaborating with teams, as these are key aspects of the role.
Show Enthusiasm for Learning: Express your willingness to learn and grow within the company. Aon values continuous development, so mentioning your eagerness to participate in training and professional exams will make your application stand out.
How to prepare for a job interview at Aon Hewitt
✨Showcase Your Attention to Detail
As a Client Service Delivery Specialist, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature led to successful outcomes, especially in high-pressure situations.
✨Demonstrate Your Teamwork Skills
This role involves collaboration with various teams. Be ready to discuss how you've effectively worked within a team in the past, highlighting your communication skills and ability to build strong relationships.
✨Familiarise Yourself with Insurance Processes
Having relevant experience in the insurance industry is preferred. Brush up on key concepts related to broking and placement processes, and be prepared to discuss how you can apply this knowledge in the role.
✨Express Your Willingness to Learn
Aon values continuous learning and development. Share your enthusiasm for personal growth and provide examples of how you've sought out new knowledge or skills in previous roles.
