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- Tasks: Lead a team to create an inspiring shopping experience and improve customer service.
- Company: B&Q is dedicated to helping customers enhance their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, 6.6 weeks holiday, wellness perks, and an award-winning pension scheme.
- Why this job: Join a diverse team where your ideas matter and you can make a real impact.
- Qualifications: Bring a positive attitude, customer service experience, and a passion for home improvement.
- Other info: Flexible hours including evenings and weekends; generous breaks to keep you refreshed.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Full time/ Part time or Job share - 36.75 hours per week
Permanent
Up to £30,000 per annum + Bonus + Pension + 6.6 Weeks Holiday
B&Q Biggleswade
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Department Manager and you’ll be a big part of this.
Key responsibilities
- Creating a store within a store, thinking big and making things happen.
- Setting standards and coming up with ideas to improve the team and department.
- Maintaining high customer service levels and spotting opportunities for improvement.
- Running your department while collaborating with your team.
Required skills & experience
- Positive, hands-on attitude with a willingness to share ideas.
- Extensive customer service experience and a passion for home improvement.
- Ability to learn new technology and adapt to new working methods.
- Flexibility to cover store opening hours, including evenings, weekends, and bank holidays.
- Strong team motivation and engagement skills.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognize that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more! We also provide generous breaks to ensure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Department Manager employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Familiarise yourself with B&Q's values and mission. Understanding their commitment to customer service and home improvement will help you align your answers during the interview, showcasing how your experience fits into their culture.
✨Tip Number 2
Prepare examples of how you've successfully managed a team or department in the past. Highlight specific instances where you improved customer service or implemented new ideas, as this will demonstrate your hands-on attitude and leadership skills.
✨Tip Number 3
Showcase your adaptability by discussing any experiences where you've learned new technology or adjusted to different working methods. This is crucial for the role, as B&Q values flexibility and innovation.
✨Tip Number 4
Engage with B&Q's community on social media or through local events. Building connections can give you insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Department Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and team management. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to improve team performance and customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for home improvement and your hands-on attitude. Provide specific examples of how you've successfully led teams or improved customer service in previous roles. Make sure to convey your enthusiasm for joining B&Q.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share personal experiences or projects that highlight your interest and knowledge in this area, as it aligns closely with the company's mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Discuss specific situations where you went above and beyond to meet customer needs, as this is crucial for the Department Manager position.
✨Highlight Team Collaboration Experience
Be ready to talk about your experience working in teams. Provide examples of how you've motivated and engaged team members to achieve common goals, as collaboration is key in this role.
✨Prepare for Flexibility Questions
Since the role requires flexibility with store hours, think about how you can demonstrate your willingness to adapt. Be prepared to discuss your availability and any past experiences where you successfully managed varying schedules.
