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For Companies At a Glance
- Tasks: Lead a department, inspire your team, and enhance customer experiences daily.
- Company: B&Q is dedicated to helping customers create homes they love with innovative ideas and tools.
- Benefits: Enjoy up to £32,900 salary, bonuses, 6.6 weeks holiday, and wellness perks.
- Why this job: Join a diverse team where your ideas matter and make a real impact on customers' lives.
- Qualifications: Customer service experience and a passion for home improvement are essential; flexibility is key.
- Other info: Opportunities for personal growth and a commitment to diversity and inclusion.
The predicted salary is between 25000 - 37000 £ per year.
About the role
Full time/ Part time or Job share - 36.75 hours per week
Permanent
Up to £32,900 + Bonus + Pension + 6.6 Weeks Holiday
B&Q - Wellingborough
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Department Manager and you’ll be a big part of this.
Key responsibilities
- We’re thinking more ambitiously about how our stores can offer our customers even more. Creating a store within a store, you’ll get to think big too.
- You’ll make things happen - setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be.
- You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more.
- It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.
Required skills & experience
- Positive, hands on, and eager to bring your own ideas to the table, you’ll feel right at home with us.
- You’ve got plenty of customer service experience, along with a love of all things home improvement.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re flexible too - able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays.
- And, perhaps most importantly, you know how to keep a team motivated, engaged, and pulling together as one.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Department Manager employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Familiarise yourself with B&Q's values and mission. Understanding their commitment to customer service and home improvement will help you align your answers during the interview, showcasing how your experience fits into their vision.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team or improved customer service, as this will demonstrate your leadership skills and ability to drive results.
✨Tip Number 3
Showcase your knowledge of home improvement trends and products. Being able to discuss current market trends or popular DIY projects can set you apart as a candidate who is genuinely passionate about the industry.
✨Tip Number 4
Be ready to discuss how you would create a 'store within a store' concept. Think creatively about how to enhance customer experience and present your ideas confidently during the interview to demonstrate your innovative thinking.
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to motivate a team and improve customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for home improvement and how your ideas can contribute to the store's success. Mention your flexibility and willingness to learn new technologies, as these are key attributes for the role.
Showcase Teamwork Skills: Emphasise your experience in working collaboratively with others. Provide examples of how you've successfully led a team or contributed to a positive team environment in previous roles.
Highlight Customer Knowledge: Demonstrate your understanding of customer needs and how you can use this knowledge to enhance their shopping experience. Include any specific strategies you've implemented in the past to improve customer service.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share personal experiences or projects that highlight your love for the industry, as this will resonate well with the company's mission.
✨Demonstrate Leadership Skills
As a Department Manager, you'll need to motivate and engage your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to inspire and drive results.
✨Highlight Customer Service Experience
Customer service is key in this role. Be ready to discuss specific instances where you've gone above and beyond for customers, showcasing your understanding of their needs and how you can enhance their shopping experience.
✨Be Ready to Discuss Ideas for Improvement
The role involves thinking big and coming up with fresh ideas. Think about potential improvements or innovations you could bring to the department and be prepared to share these during the interview.
