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- Tasks: Join our Customer Service team as an Executive Handling Agent, ensuring smooth operations and exceptional service.
- Company: London Biggin Hill Airport is a leading Business Aviation hub focused on innovation and excellence.
- Benefits: Enjoy perks like enhanced pension, training opportunities, generous leave, and discounts at local venues.
- Why this job: Be part of a dynamic team in a fast-paced environment that values integrity and professionalism.
- Qualifications: Excellent communication skills and a professional attitude are essential; experience in customer service is a plus.
- Other info: Apply early as we may close the vacancy once we receive enough applications.
The predicted salary is between 36000 - 60000 £ per year.
We are delighted to announce that we’re recruiting an Executive Handling Agent. London Biggin Hill Airport strives to be London’s preeminent full-service Business Aviation Airport and a leading centre for aviation technology and enterprise. We will deliver this vision through a set of values that define who we are and what we believe in: integrity, innovation, professionalism, accountability and respect.
The role of Executive Handling Agent is a key position within our Customer Service team and the successful candidate will be professional and discreet at all times, ensuring a smooth round the clock FBO operation and optimum efficiency with an extraordinary attitude to customer service. They will also be well-presented, with excellent communication skills and be able to interact with people at all levels, both face to face and on the telephone. They will be able to work well under pressure and demonstrate good problem-solving skills.
Benefits:
- Enhanced company pension scheme
- Ongoing training and development opportunities
- Generous annual leave allowance
- Long service awards
- Employee assistance programme
- Free onsite car parking
- Colleague discounts at The Landing Hotel and Lookout Coffee Shop
Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties you will perform. The omission of specific statements of duties does not exclude them from the position and you may be required to undertake other roles/duties if needed.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Executive Handling Agent employer: Biggin Yourairport
Contact Detail:
Biggin Yourairport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Handling Agent
✨Tip Number 1
Familiarise yourself with the aviation industry, particularly business aviation. Understanding the specific needs and expectations of clients in this sector will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with people from various backgrounds. This will prepare you for the diverse interactions you'll have as an Executive Handling Agent.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past experiences where you've successfully handled challenging situations. This will showcase your capability to work under pressure.
✨Tip Number 4
Network with professionals in the aviation field, especially those who work at London Biggin Hill Airport or similar environments. Building connections can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Executive Handling Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Executive Handling Agent position. Tailor your application to highlight how your experience aligns with their values of integrity, innovation, professionalism, accountability, and respect.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and problem-solving. Use bullet points for clarity and include specific examples that demonstrate your ability to work under pressure and communicate effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer service skills and any experience in aviation or similar environments. Make sure to convey your professional attitude and discretion, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for an Executive Handling Agent.
How to prepare for a job interview at Biggin Yourairport
✨Showcase Your Customer Service Skills
As an Executive Handling Agent, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing outstanding service.
✨Demonstrate Professionalism and Discretion
This role requires a high level of professionalism and discretion. Be ready to discuss situations where you maintained confidentiality or handled sensitive information with care. This will show that you understand the importance of these qualities in the aviation industry.
✨Prepare for Pressure Situations
Working under pressure is part of the job. Think of specific instances where you successfully managed stressful situations. Highlight your problem-solving skills and how you remained calm and effective during challenging times.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Ensure you are well-presented and dressed appropriately for the interview. This reflects your understanding of the professional standards expected at London Biggin Hill Airport.
