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- Tasks: Manage housing services, support residents, and ensure excellent customer service.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, retail discounts, enhanced pension, and personal development opportunities.
- Why this job: Join a people-first culture focused on community impact and career growth.
- Qualifications: Experience in housing management and strong customer service skills required.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for an experienced Housing Manager to provide a comprehensive and customer focused housing management service to a patch of properties as defined by the Area Housing Manager / Housing Team Manager. The post holder will be responsible for acting as the primary interface with our residents, delivering an excellent customer focused housing management service that achieves our core service objectives with a focus on sustaining tenancies, improving the quality of life of our residents and meeting key performance indicators and contract priorities. You will be joining our Affordable Housing team based in Brockley, Southeast London. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes. This is a full-time on-site office based role.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Manage tenancy and leasehold issues as appropriate, undertaking extensive liaison with residents, colleagues, external partners such as the local authority, contractors and the voluntary sector in order to ensure outstanding outcomes for residents at all times.
- Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
- Manage the day-to-day operational delivery of the housing management services upon the patch including responding to complaints and correspondence.
- Manage our response to anti-social behaviour cases.
- Manage the voids process and re-letting of properties within contract targets.
- Ensure tenancy management issues are dealt with in a timely fashion and in line with council policies / statutory guidelines.
- Lead on liaison with council departments / contractors on arrears management and repairs and maintenance issues.
- Lead on estate inspections on the patch and collaborate with contractors to ensure high standards of cleaning and grounds maintenance are delivered and communal repairs logged and completed as required.
- Lead on resident engagement initiatives upon the patch.
- Attend and participate in forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.
Key requirements:
- Ability to work in a fast moving, pressurised, front line housing management environment dealing with complex issues and competing priorities.
- Knowledge of legislation relating to social housing.
- Excellent customer service skills and understanding of the importance of promoting excellent customer service to others, with the ability to always put the resident first, having a positive can-do solution orientated approach.
- Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
- Demonstrable evidence of improving services and performance for tenants and leaseholders.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Housing Manager employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities outlined in the job description. Understanding the specific duties, such as managing tenancy issues and liaising with residents, will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Research Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs, as cultural fit is crucial for this role.
✨Tip Number 3
Network with current or former employees of Pinnacle Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare examples of how you've successfully managed complex housing issues or improved services for tenants in the past. Being able to share specific instances will showcase your expertise and problem-solving skills effectively.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in housing management, particularly any roles where you dealt with tenancy issues, resident engagement, or anti-social behaviour. Use specific examples to demonstrate your skills.
Showcase Customer Service Skills: Pinnacle Group values excellent customer service. Make sure to include examples of how you've successfully managed customer relationships and resolved complaints in your application.
Align with Company Values: Familiarise yourself with Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Reflect these values in your application by providing examples of how you embody them in your professional life.
How to prepare for a job interview at Pinnacle Group Limited
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these principles in action.
✨Showcase Your Customer Service Skills
As a Housing Manager, excellent customer service is crucial. Prepare to share specific instances where you've successfully resolved tenant issues or improved service delivery. Highlight your ability to put residents first and maintain a positive, solution-oriented approach.
✨Demonstrate Knowledge of Housing Legislation
Brush up on relevant legislation relating to social housing before the interview. Be ready to discuss how this knowledge has informed your previous work and how you would apply it in managing tenancy and leasehold issues effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about potential challenges you might face as a Housing Manager and how you would handle them, particularly regarding anti-social behaviour, complaints, and tenant engagement.
