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- Tasks: Drive customer adoption and ensure they gain value from Tipalti's product from day one.
- Company: Tipalti is a leading fintech company revolutionising payables operations with over 4000 global customers.
- Benefits: Enjoy competitive benefits, flexible work options, and career coaching in a collaborative environment.
- Why this job: Join a passionate team in a fast-paced start-up culture that values diverse voices and teamwork.
- Qualifications: 5+ years in Customer Success or Project Management, strong analytical skills, and excellent communication abilities.
- Other info: This hybrid role requires office presence three days a week and welcomes diverse candidates.
The predicted salary is between 54000 - 84000 £ per year.
Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.
As a Customer Adoption Manager at Tipalti, you will mainly focus on driving customer adoption of Tipalti. You will ensure customers are gaining value from Tipalti's product from day one and scaling adoption at the required and expected pace. This is accomplished by working closely with customers to support their payee onboarding process via product training, consulting on best practices, and managing customers during the adoption stage.
This hybrid position requires you to be in the office Monday, Tuesday, and Thursday.
In this role, you will be responsible for:
- Offering world-class service to our customers
- Gathering complex requirements and working with a team to design and deliver a consultative solution/adoption plan to optimize client usage
- Working closely with Sales, Finance, Solutions Consultants, Onboarding, Support, Product, and Customer Success to proactively collect, receive, share, and act on feedback to drive collaboration and adoption
- Analyzing data, identifying business performance improvement opportunities, and effectively communicating findings
- Building successful working relationships with customers
- Building and delivering value-driven customer presentations
- Identifying key revenue levers and cost drivers to core business processes, seeking solutions to reduce onboarding timeline, increase revenue, and improve profitability
About you:
- 5+ years of experience in Customer Success, Project Management, or Account Management roles, preferably in the SaaS space
- Experience with project forecasting, running customer training
- Strong analytical, creative thinking, and problem-solving skills
- Ability to work in a fast-paced, deadline-driven start-up environment
- Excellent communication skills
- Experience with reporting and analyzing data and delivering action plans against these results
- ERP, accounts payable, and fintech experience is a plus
- Experience with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) is a plus
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out for assistance.
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice.
Senior Customer Adoption Manager | London, UK employer: Tipalti
Contact Detail:
Tipalti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Adoption Manager | London, UK
✨Tip Number 1
Familiarise yourself with Tipalti's product offerings and the fintech landscape. Understanding how their solutions work and the specific challenges they address will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Tipalti on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Senior Customer Adoption Manager role.
✨Tip Number 3
Prepare to discuss your experience in customer success and project management in detail. Be ready to share specific examples of how you've driven customer adoption and improved client relationships in previous roles.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to drive decisions in past positions. Highlight any experience you have with reporting tools or CRM systems, as this will be relevant to the role.
We think you need these skills to ace Senior Customer Adoption Manager | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in Customer Success, Project Management, or Account Management roles, especially within the SaaS sector. Emphasise your analytical skills and any experience with ERP or fintech.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer adoption and your ability to drive value for clients. Mention specific examples of how you've successfully managed customer relationships and improved adoption rates in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and your experience with project forecasting and customer training. These are key attributes that Tipalti is looking for in a Senior Customer Adoption Manager.
Showcase Collaborative Experience: Demonstrate your ability to work collaboratively across different teams. Provide examples of how you've gathered feedback and acted on it to improve customer experiences, as this aligns with Tipalti's emphasis on teamwork and collaboration.
How to prepare for a job interview at Tipalti
✨Understand the Company Culture
Before your interview, take some time to research Tipalti's collaborative culture and values. Be prepared to discuss how your personal work style aligns with their emphasis on teamwork and success without egos.
✨Showcase Your Customer Success Experience
Highlight your previous experience in Customer Success or Account Management, especially in the SaaS space. Prepare specific examples of how you've driven customer adoption and delivered value to clients.
✨Demonstrate Analytical Skills
Since the role requires analysing data to identify performance improvement opportunities, be ready to discuss your analytical skills. Bring examples of how you've used data to inform decisions and improve processes in past roles.
✨Prepare for Cross-Department Collaboration
Tipalti values collaboration across various teams. Think of instances where you've successfully worked with different departments, such as Sales or Product, to achieve a common goal. Be ready to share these experiences during your interview.
