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- Tasks: Manage the busy London Eye Pier, ensuring smooth operations and guest safety.
- Company: Join the iconic London Eye team, delivering unforgettable experiences on the Thames.
- Benefits: Enjoy discounts, bonuses, and free attraction tickets for you and your loved ones.
- Why this job: Be part of a vibrant atmosphere while making memories for visitors in a dynamic role.
- Qualifications: Must be 18+, with a passion for customer service and health and safety awareness.
- Other info: Full training provided; work outdoors in all weather, with shifts including weekends and holidays.
Fancy setting sail through the heart of the city on the London Eye River Cruise? We’ve got our Eye out for a Pier Controller to join our dedicated team in delivering the most moving experience in London. The London Eye Pier is one of the busiest on the Thames and so you’ll be able to stay calm under pressure, always professional and have high health and safety standards.
You’ll ensure the smooth and efficient running of the Pier, maintaining the highest level of quality standards, efficiency, and boat management, whilst adhering to health and safety standards. Following all Marine safety regulations and London Eye procedures, you will also ensure the compliance of all boat operators and respond with appropriate actions in emergency situations.
You’ll carry out efficient management of the guests and boats stopping at the Pier, being a dock master and ensuring that all boat movements are recorded accurately on the record log and submitting discrepancy reports. This role will be based outside, so you’ll need to be prepared to work in all weather conditions as the Pier is open all year round. This role is permanent, based upon working 5 days out of 7 on a roster basis, offering a guaranteed minimum of 30 hours per week. The London Eye is open daily and so shifts will include regular weekends, evenings, and bank holidays.
Qualifications & Experience
- Previous experience working on Britain’s waterways (desirable)
- To be 18 years of age or older
- A solid understanding of health and safety, and a passion for customer excellence
- To be a guest focused individual that thrives off being within a buzzing atmosphere
- Excellent communication skills
Benefits
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Monthly Bonus Scheme based on customer service targets
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range GBP £13.33/Hr.
Pier Controller London, UK employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pier Controller London, UK
✨Tip Number 1
Familiarise yourself with the London Eye and its operations. Understanding the flow of guests and how the pier functions will give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 2
Brush up on your health and safety knowledge, especially regarding marine regulations. Being able to discuss specific safety protocols will demonstrate your commitment to maintaining high standards at the pier.
✨Tip Number 3
Practice your communication skills in busy environments. Since the role involves managing guests and coordinating boat movements, being able to convey information clearly and calmly is crucial.
✨Tip Number 4
Be prepared for the outdoor nature of the job. Show enthusiasm for working in all weather conditions, as this will reflect your readiness to take on the responsibilities of a Pier Controller.
We think you need these skills to ace Pier Controller London, UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Pier Controller position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: If you have previous experience working on Britain's waterways or in customer service, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your skills in health and safety and guest management.
Showcase Communication Skills: Excellent communication is key for this role. In your application, provide examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will show that you can thrive in a buzzing atmosphere.
Express Your Passion: Convey your enthusiasm for providing excellent customer service and creating memorable experiences. A genuine passion for the role can set you apart from other candidates, so let it shine through in your application.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Calm Under Pressure
As a Pier Controller, you'll need to demonstrate your ability to stay calm in busy situations. Prepare examples from your past experiences where you successfully managed stress and maintained professionalism.
✨Highlight Your Health and Safety Knowledge
Make sure to discuss your understanding of health and safety standards, especially in relation to waterways. Familiarise yourself with relevant regulations and be ready to explain how you would ensure compliance.
✨Emphasise Customer Service Skills
This role is all about creating memorable experiences for guests. Be prepared to share instances where you've gone above and beyond for customers, showcasing your passion for excellent service.
✨Prepare for Outdoor Work Conditions
Since the role involves working outside in various weather conditions, express your willingness and readiness to adapt. Mention any previous outdoor work experience that demonstrates your resilience and commitment.
