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For Companies At a Glance
- Tasks: Lead the planning and optimisation of tech products, enhancing customer journeys.
- Company: Join IWM, a forward-thinking organisation driving digital transformation.
- Benefits: Enjoy flexible working options and a collaborative team environment.
- Why this job: Make a real impact on customer experiences while developing your skills in a dynamic setting.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Opportunity to work with cutting-edge technology and a diverse team.
The predicted salary is between 36000 - 60000 £ per year.
As a Product Manager (CRM) at IWM, you'll be at the heart of the Digital Transformation product team, with each member dedicated to a specific technology stream that contributes to the organisation’s corporate plan. You will take charge of a suite of technology systems, prioritising and scoping changes that align with IWM strategy, compliance needs, business value, and customer expectations. You will work closely with stakeholders across the organisation to understand and enhance customer journeys, making data-driven recommendations that propel us forward.
Key Duties:
- You will lead the strategic planning, delivery, and continuous optimisation of tech products, ensuring effective internal communication around the system.
- You will manage a product backlog that includes change requests, bug fixes, and new implementations based on customer feedback and stakeholder input from across the organisation.
- You will assess, understand, and communicate the product's capabilities and limitations.
- Your responsibility will include managing priorities, determining release schedules for features, and collaborating with business owners to ensure clarity and understanding.
- You will maintain a product roadmap that aligns with organisational and departmental strategies.
- You will stay informed about upcoming external developments related to your product to ensure your roadmap reflects these considerations.
- You will oversee the D365 Functional Consultant (CE) and other technical staff, guiding them in developing, implementing, and integrating products to advance your roadmap and address the backlog.
- You will ensure the continuity of business functions at all times.
- You will ensure that customer data is collected appropriately, held securely, and its integrity is maintained during and after processing.
Product Manager - CRM employer: IMPERIAL WAR MUSEUMS
Contact Detail:
IMPERIAL WAR MUSEUMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - CRM
✨Tip Number 1
Familiarise yourself with the latest trends in CRM technology and digital transformation. Understanding how these technologies can enhance customer journeys will help you speak confidently about your vision during interviews.
✨Tip Number 2
Network with current or former Product Managers in the CRM space. Engaging in conversations with them can provide insights into the role's challenges and expectations, which you can leverage to demonstrate your understanding of the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed product backlogs and prioritised features based on stakeholder feedback. This will showcase your hands-on experience and ability to align product development with business goals.
✨Tip Number 4
Stay updated on the latest developments in D365 and other relevant technologies. Being knowledgeable about these tools will not only impress your interviewers but also show that you're proactive about integrating new solutions into your product strategy.
We think you need these skills to ace Product Manager - CRM
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Product Manager in CRM. Familiarise yourself with the key duties mentioned in the job description and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in product management, particularly in CRM systems. Emphasise your skills in strategic planning, stakeholder communication, and data-driven decision-making.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and your understanding of customer journeys. Use specific examples from your past work to demonstrate how you can contribute to IWM's goals.
Highlight Technical Skills: Since the role involves overseeing technical staff and managing technology systems, be sure to mention any relevant technical skills or experience with CRM platforms, especially D365, in your application.
How to prepare for a job interview at IMPERIAL WAR MUSEUMS
✨Understand the Product Landscape
Familiarise yourself with the specific CRM technologies and systems that IWM uses. Be prepared to discuss how these tools can enhance customer journeys and align with the organisation's strategy.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in collaborating with various stakeholders. Be ready to provide examples of how you've successfully gathered feedback and prioritised changes based on their input.
✨Demonstrate Data-Driven Decision Making
Prepare to discuss how you use data to inform product decisions. Bring examples of how you've made recommendations based on customer insights and analytics in previous roles.
✨Communicate Your Vision for Continuous Optimisation
Articulate your approach to managing a product backlog and ensuring continuous improvement. Discuss how you would maintain a product roadmap that aligns with both organisational goals and customer needs.
