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- Tasks: Support NOC operations, monitor systems, and troubleshoot technical issues daily.
- Company: Join Magdalene, a growing telecoms company based in Belfast, dedicated to innovation.
- Benefits: Enjoy 25 days leave, a matched pension scheme, and health cash plans.
- Why this job: Gain hands-on experience in tech support while working in a supportive and inclusive environment.
- Qualifications: Strong IT skills and understanding of telecom systems are essential; training provided.
- Other info: We welcome applications from diverse backgrounds, including military personnel and those with disabilities.
The predicted salary is between 30000 - 42000 £ per year.
To support our growing business, Magdalene is looking for a NOC Support Engineer based at our office in Belfast. Your role will be to support the delivery of NOC operations and technical support across various projects and technologies. You will be responsible for the day-to-day operation of the Belfast NOC (Network Operations) providing technical support, monitoring, and reporting to engineers, customers, and managers. A list of the key duties that you will support, assist with, and develop on is below, and full training will be provided.
Technical- Monitoring of various telecoms management systems and reacting to alarms/events within SLA.
- Perform detailed troubleshooting and diagnostics of Cisco data devices and networks, microwave radios, and various ethernet/IP based solutions.
- Performing pre-compiled technical routines to diagnose and rectify faults remotely, calling on field resources when needed.
- Provide remote technical control and guidance to field engineers to resolve faults.
- Apply remote configurations to network devices as required for both reactive and proactive procedures.
- Performing pre-agreed maintenance routines and adapting them as required.
- Completion of remote work order configurations for adds/moves/changes on all networks and technologies.
- Liaise with customers to provide technical management in completion of work orders.
- Assist the Service Manager with network reporting, analysis, and trending data.
- Completion of daily system checks and updating of check records.
- Create/control the technical elements of change requests and runbooks for service and project changes.
- Compile statistical reports from the management systems on multiple network technologies.
- Management and updating of customer record sets, diagrams, and databases.
- Work closely with Service Desk and NOC to ensure accurate ticket management and updates.
- Carry out all work in accordance with the company quality procedures.
- Work safely at all times in accordance with the company’s Health and Safety Arrangements.
- Strong IT skills including Microsoft products & working with CLI commands.
- A clear understanding of Telecoms systems and communication technologies.
- Effective communication including written and organisational skills.
- Confidence to deal with customers face to face, or remotely on calls/video calls.
We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our benefits include:
- 25 days annual leave plus bank holidays.
- 4% matched pension scheme.
- 2 x salary life assurance.
- Access to our staff discount portal.
- Health Cash Plan.
- Cycle to Work scheme.
- Employee assistance programme.
- Recruitment referral scheme.
- Payroll giving.
- Enhanced Family Leave.
As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process. As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel, and military spouses/partners.
NOC Support Engineer employer: M Group Services Limited T/A Magdalene Limited
Contact Detail:
M Group Services Limited T/A Magdalene Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Support Engineer
✨Tip Number 1
Familiarise yourself with the specific telecoms management systems mentioned in the job description. Understanding how these systems operate will give you a significant edge during interviews, as you'll be able to discuss your knowledge and experience confidently.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Cisco data devices and networks. Being able to demonstrate your problem-solving abilities through real-life examples can set you apart from other candidates.
✨Tip Number 3
Practice effective communication techniques, both written and verbal. Since the role involves liaising with customers and providing technical guidance, showcasing your ability to communicate complex information clearly will be crucial.
✨Tip Number 4
Network with current or former NOC Support Engineers if possible. They can provide insights into the role and company culture, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace NOC Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the NOC Support Engineer role. Focus on your technical skills, particularly in telecoms systems and communication technologies, as well as any experience with Cisco devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific projects or technologies you have worked with that relate to the job description, and explain how your background makes you a great fit for the role.
Highlight Communication Skills: Since effective communication is key in this role, emphasise your written and verbal communication skills in your application. Provide examples of how you've successfully communicated with customers or team members in previous positions.
Showcase Problem-Solving Abilities: In your application, include examples of how you've approached troubleshooting and diagnostics in past roles. Highlight any specific instances where you resolved technical issues or improved processes, as this will demonstrate your capability to handle the responsibilities of the NOC Support Engineer.
How to prepare for a job interview at M Group Services Limited T/A Magdalene Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of telecoms systems, Cisco data devices, and network troubleshooting. Be prepared to discuss specific technologies you've worked with and how you've resolved issues in the past.
✨Showcase Your Communication Skills
As a NOC Support Engineer, you'll need to communicate effectively with both customers and team members. Practice explaining technical concepts in simple terms and be ready to demonstrate your organisational skills during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of examples from your previous experience where you successfully diagnosed and rectified faults, and be ready to walk the interviewer through your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company's NOC operations or the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
