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- Tasks: Join the Application Protection team to troubleshoot and resolve customer issues.
- Company: Be part of a leading company securing over 2 billion devices globally.
- Benefits: Enjoy competitive salary, potential remote work, and a rewarding referral scheme.
- Why this job: Work with top brands and enhance your skills in a dynamic tech environment.
- Qualifications: Experience in technical support and programming languages like C, Java, or Python required.
- Other info: Fluency in additional languages is a plus; apply now to make an impact!
The predicted salary is between 36000 - 60000 £ per year.
Location: North London
Job Type: Permanent
Salary: Competitive
PLEASE NOTE THAT YOU MUST HAVE THE RIGHT TO WORK IN THE UK FOR THIS POSITION
The client in question here is very much at the forefront and their software is already used by over 2 billion devices worldwide and this number is increasing daily. They work with some of the biggest brands within the world of SoC, Enterprise and leading device creators. Their mission is to provide next generation smart connected device security. They secure devices by providing a trusting foundation which service providers can secure and simplify people’s digital lives!
Responsibilities:
- You will be working within the Application Protection team alongside technical experts as well as the program and product managers to improve engineering plans and processes.
- You will also work alongside the QA Manager to constantly improve product quality.
- You will be the owner of customer issues from report to resolution and will provide feedback to the customers within the agreed SLAs.
- You will therefore talk with customers to gain a deeper understanding of any issues and ensure that each one is fully qualified.
- Troubleshooting, researching and identifying solutions to customer problems.
- You will design and deliver customer facing sessions covering training and live debug sessions, for example.
- Follow standard procedures for escalation of issues which can’t be resolved by L1, reporting/tracking product defects.
Required Skills:
- Proven experience as a technical support engineer or similar.
- Experience with languages such as: C, C++, Java, Python.
- Android and/or iOS development – Helpdesk software experience e.g. Zendesk.
- Be able to quickly diagnose and troubleshoot technical issues.
- Ability to provide step-by-step technical help in live sessions.
- Fluent in English – expertise in distilling complicated topics to a broader audience.
- Excellent problem-solving and analytical skills, with the ability to multitask.
- Java EE, server-side technologies.
- Embedded Software development.
- Linux, MacOS.
- An awareness of PKI, cryptography principles, Whitebox cryptography, code protection techniques, security.
- Fluency in French, German, or other languages is a plus.
Think you’ve got what it takes? To apply for this position please send your CV.
Paratus People are acting as an Employment Agency for the purposes of this Job Vacancy.
We offer a reward scheme if you can recommend someone for this position, up to €2000.
Paratus People are recognised talent solution experts within IoT and Broadcast Technology.
Support Engineer – Application Protection employer: Paratus People
Contact Detail:
Paratus People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer – Application Protection
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as C, C++, Java, and Python. Having hands-on experience or projects that showcase your skills in these languages can set you apart during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common technical issues related to application protection. Being able to demonstrate your problem-solving abilities in real-time scenarios will impress the interviewers.
✨Tip Number 3
Prepare to discuss your experience with customer interactions, especially how you've handled complex technical issues. Highlighting your ability to communicate effectively with customers will show that you're a great fit for the support engineer role.
✨Tip Number 4
If you have any knowledge of security principles like PKI or cryptography, make sure to mention it during your discussions. This knowledge is highly relevant to the role and can give you an edge over other candidates.
We think you need these skills to ace Support Engineer – Application Protection
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a technical support engineer. Emphasise your skills in languages like C, C++, Java, and Python, as well as any experience with Android or iOS development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and your experience in troubleshooting technical issues. Mention your familiarity with helpdesk software like Zendesk and your ability to communicate complex topics clearly.
Showcase Relevant Skills: In your application, explicitly mention your knowledge of PKI, cryptography principles, and embedded software development. Highlight any experience you have with Linux or MacOS, as these are important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your English is fluent and professional, as communication skills are crucial for this position.
How to prepare for a job interview at Paratus People
✨Showcase Your Technical Skills
Make sure to highlight your experience with programming languages like C, C++, Java, and Python. Be prepared to discuss specific projects or challenges you've faced using these technologies, as this will demonstrate your technical proficiency.
✨Understand the Company’s Mission
Familiarise yourself with the company's mission to provide next-generation smart connected device security. Being able to articulate how your skills align with their goals will show your genuine interest in the role and the company.
✨Prepare for Customer Interaction Scenarios
Since the role involves direct customer interaction, think of examples where you've successfully resolved customer issues. Be ready to explain your approach to troubleshooting and how you ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
During the interview, be prepared to tackle hypothetical technical problems. Show your analytical thinking and problem-solving process, as this is crucial for a Support Engineer role.
