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For Companies At a Glance
- Tasks: Lead service delivery, ensuring quality outcomes and effective communication across teams.
- Company: Cognizant is a global leader in SAP solutions, partnering with top enterprises worldwide.
- Benefits: Enjoy professional development, coaching, and access to exclusive learning events.
- Why this job: Join a dynamic team focused on innovation and continuous improvement in SAP services.
- Qualifications: Experience in SAP consulting, project management, and strong leadership skills required.
- Other info: Participate in volunteering events and join active affinity groups for community engagement.
The predicted salary is between 54000 - 84000 £ per year.
About Cognizant SAP Practice
Cognizant is proud to be a Global Strategic Partner engineering modern businesses with SAP. We work with clients across 20 different industry sectors and for some of the most prestigious enterprises around the world. We are S/4HANA “RISE” & Private Cloud Edition Partner with SAP. Cognizant has over 20,000 Global SAP consultants, 9000+ S/4HANA consultants, 6600+ SAP certified consultants globally across more than 35 countries. We have won numerous SAP awards for innovation and our impact on the SAP eco-system. Our culture is working as one, harnessing the power of our global digital practices to deliver tangible business outcomes for our clients.
In this role, you can expect to:
- Oversee the end-to-end service delivery process to ensure high-quality outcomes.
- Ensure effective communication and collaboration across all levels of the organization.
- Develop and maintain strong relationships with stakeholders to ensure alignment and satisfaction.
- Assess client and stakeholder feedback and use your knowledge to establish and improve services, provide robust monthly reporting.
- Lead the service delivery team and ensure processes and tasks are followed.
- Implement best practices to enhance service delivery and operational efficiency.
- Drive the development and agreement of SLA's for new services being delivered and monitor/manage ongoing SLA and KPI performance, identify and implement improvements, as required.
- Complete operational review with stakeholders and clients in relation to the end-to-end service performance.
- Assist with future project roadmap planning and ad-hoc client requirements to support client stakeholder (current and new) relationships.
- Run weekly and monthly Governance meetings.
- Drive continuous improvement initiatives to enhance service quality.
- Assess and mitigate risks in the Service Delivery.
To be successful in this role, you will demonstrate:
- Experience in a Delivery Manager role with experience in SAP consulting, implementation & support services and managing large SAP projects.
- Experience in SAP ASAP & ACTIVATE methodology, PMP & ITIL processes.
- Well versed with Utilities, R2R, O2C, P2P processes.
- Experience with SAP ECC modules.
- Leadership and team management experience.
- Demonstrate the ability to work effectively in a fast-paced and dynamic environment.
- Showcase the ability to build and maintain strong stakeholder relationships.
- Excellent problem-solving and analytical skills.
- Display strong communication and interpersonal skills.
SAP Delivery Manager employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Delivery Manager
✨Tip Number 1
Familiarise yourself with Cognizant's SAP practice and their recent projects. Understanding their approach to SAP solutions, especially in S/4HANA, will help you align your experience with their needs during discussions.
✨Tip Number 2
Network with current or former employees of Cognizant, particularly those in SAP roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Stay updated on the latest trends and innovations in SAP technologies. Being knowledgeable about new developments can set you apart and demonstrate your commitment to continuous learning.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed service delivery in previous roles. Highlighting your leadership skills and ability to improve processes will resonate well with the hiring team.
We think you need these skills to ace SAP Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SAP consulting, implementation, and support services. Emphasise your familiarity with SAP methodologies like ASAP and ACTIVATE, as well as your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that demonstrate your ability to manage large SAP projects and build stakeholder relationships.
Highlight Relevant Skills: In your application, clearly outline your problem-solving and analytical skills, as well as your communication and interpersonal abilities. These are crucial for the Delivery Manager role at Cognizant.
Showcase Continuous Improvement Initiatives: Discuss any past experiences where you have driven continuous improvement initiatives in service delivery. This will show your proactive approach and alignment with Cognizant's focus on enhancing service quality.
How to prepare for a job interview at Cognizant
✨Showcase Your SAP Expertise
Make sure to highlight your experience with SAP consulting, implementation, and support services. Be prepared to discuss specific projects you've managed, particularly those involving SAP ECC modules and the ASAP & ACTIVATE methodologies.
✨Demonstrate Leadership Skills
As a Delivery Manager, you'll need to lead teams effectively. Share examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster collaboration and communication among team members.
✨Prepare for Stakeholder Engagement
Since building strong relationships with stakeholders is crucial, think of instances where you've successfully aligned client expectations with service delivery. Be ready to discuss how you handle feedback and improve services based on stakeholder input.
✨Emphasise Continuous Improvement
Cognizant values continuous improvement, so come prepared with ideas on how to enhance service quality and operational efficiency. Discuss any initiatives you've led that resulted in measurable improvements in service delivery or client satisfaction.
