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For Companies At a Glance
- Tasks: Engage with guests, sell hotel services, and create memorable experiences.
- Company: Join Sheraton, a global leader in hospitality since 1937, part of Marriott International.
- Benefits: Enjoy competitive salary, free meals, generous holiday, and discounts on stays and spa treatments.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact on guest experiences.
- Qualifications: Energetic, customer-focused, with at least 2 years in a customer-facing role; team player with strong communication skills.
- Other info: Opportunities for career growth and global transfers, plus a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
When you join the Sheraton family, you become a member of its global community. We have been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you are a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
The Sheraton Grand Hotel & Spa is located in the heart of Edinburgh's financial district and cultural quarter and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500, One Square Restaurant and the award-winning One Spa, Scotland's leading city centre spa.
We are currently recruiting for a Resort Sales (Reservations) Executive. Our Resort Sales Team is often the first contact guests have with our hotel, One Square restaurant and One Spa. Therefore, our associates' communications with guests are a critical part of the overall guest experience. Our Resort Sales Executives are responsible for selling our products to achieve revenue targets and also play a key role in creating memorable interactions that bring the Sheraton brand to life for our guests. The contractual hours for this role are 40 per week over a 5 day roster including a Saturday on a rotational basis shared across the team.
We are looking for someone who is energetic and self-motivated and who is ready to take the next step on your career path. Ideally, you will have at least 2 years' experience within a customer-facing department preferably within a 5 star environment, although other relevant experience will be considered. Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:
- Must have a passion for selling the hotel, One Square and One Spa and be driven to achieve individual and team targets.
- Great Customer Service Skills - Must enjoy guest interaction (phone, email and social media), be able to anticipate guest needs and maintain a positive and professional attitude at all times.
- Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit.
- Essential Computer Skills - Knowledge of Empower Reservations, Opera PMS, Book4Time and Live Bookings is preferred, Microsoft Word and Excel is essential.
- Excellent command of English language (verbal and written).
So why work for the world's largest hospitality company?
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service.
- Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction.
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
- 50% off Spa Treatments and £50 gym membership within our One Spa!
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders.
- Refer a friend to work with us and receive a £500 bonus.
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities.
- Many more benefits; however, most importantly, we will help you grow and develop you as an individual.
Reservations Agent employer: Sheraton Grand Hotel & Spa, Edinburgh
Contact Detail:
Sheraton Grand Hotel & Spa, Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the Sheraton brand and its values. Understanding their mission to create a sense of belonging will help you align your responses during interviews and demonstrate your enthusiasm for being part of their team.
✨Tip Number 2
Highlight your customer service experience, especially in a 5-star environment. Be prepared to share specific examples of how you've gone above and beyond to meet guest needs, as this will resonate well with the hiring team.
✨Tip Number 3
Brush up on your knowledge of hotel reservation systems like Empower Reservations and Opera PMS. Even if you haven't used them before, showing a willingness to learn can set you apart from other candidates.
✨Tip Number 4
Demonstrate your teamwork skills by discussing past experiences where you've successfully collaborated with others. The role requires a strong team spirit, so showcasing your ability to build positive relationships will be crucial.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Reservations Agent position. Understand the key responsibilities and requirements, such as customer service skills and experience in a 5-star environment.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service background, any sales experience, and your ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your enthusiasm for the Sheraton brand. Mention specific experiences that demonstrate your ability to create memorable guest interactions and meet sales targets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Sheraton Grand Hotel & Spa, Edinburgh
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable guest experiences in the past, as this role is all about connecting with guests and making them feel welcome.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service experience in detail. Think of scenarios where you anticipated guest needs or resolved issues effectively. This will showcase your ability to maintain a positive attitude and provide excellent service, which is crucial for a Reservations Agent.
✨Familiarise Yourself with Relevant Software
If you have experience with Empower Reservations, Opera PMS, or similar systems, be ready to talk about it. If not, do some research on these tools so you can demonstrate your willingness to learn and adapt to new technologies.
✨Highlight Teamwork Experience
Since being a team player is essential for this role, prepare examples of how you've successfully collaborated with colleagues in previous jobs. Discuss how you contribute to a positive team spirit and build strong working relationships.
