Hospitality Manager

We are looking for a passionate and knowledgeable Hospitality Manager!

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Who is Newcastle Racecourse?

Located within High Gosforth Park, Newcastle Racecourse is home to the historic Northumberland Plate, and is one of Britain's busiest racecourses, hosting over 60 all-weather and jumps fixtures a year. An ideal venue for all occasions, the racecourse can host events of all kinds, including conferences, exhibitions, weddings, private parties and more. The racecourse shares High Gosforth Park with the Border Minstrel Pub and Parklands Golf Club.

Please Note: This role is primarily based at Newcastle Racecourse but will include regular travel to Sedgefield Racecourse.

About the role:

Working as part of the catering and operations team you will maintain consistent operational standards across all mediums of F&B operations. Develop operational service and food standards across the site demonstrating innovation, flair and creativity in keeping abreast of industry and competitor standards and showcasing best practice.

Leading from the front with a hands-on can-do approach to developing the site offer and personnel. An initiator and custodian of brand standards with a keen eye for detail and process application. Working within agreed commercial parameters with primary responsibility for the improvement of labour efficiency through training and team development. Leading the event management team in the planning and efficient delivery of all hospitality provision on site.

To ensure that all event areas are set to suit the clients' event requirements and managed to the standards set by the Site General Manager and Catering Operations Manager defined by standard operating procedures. To ensure liaison with all relevant departments is delivered to correct deadlines to ensure high quality of service and customer satisfaction.

Responsibilities for the successful Hospitality Manager include (but are not limited to):

• To personally lead from the front, demonstrating proactive techniques in the efficient operation of the site within agreed budgetary parameters.
• Provide support guidance and operationally deliver the hospitality experience at Sedgefield Racecourse as part of the North East catering Hub requirements.
• Plan all duty rotas to cover event build-up, operation and breakdown with appropriate personnel.
• To plan all non-race day and race day hospitality staffing levels to include race day hospitality management detail.
• Liaise with the Business Co-ordinators/Events Executives to plan, monitor and develop event proposals and delivery techniques as required.
• Co-ordinate and deliver all administrative tasks as required for Race day and Non Race day events.
• Work closely with the Catering Operations Manager and Head Chef in the development of the site food and beverage strategy in order to maintain planned cost of goods.

The person we are looking for as a Hospitality Manager has:

• Experience of leading and managing a team of people
• Previous experience in a similar role is ideal
• Excellent communication skills
• Ability to work well under pressure
• Excellent organisational skills
• A systematic approach to problems
• A process-driven attitude to tasks
• Loyalty
• Commitment
• Positive attitude

Work Perks of being a Hospitality Manager with us at ARC:

• 2 Annual Members passes, giving access to over 1500 racedays
• Hotel Discounts and Complimentary Golf
• Annual leave starting at 22 days increasing up to 28 in line with length of service
• Pension & Group life assurance schemes
• Healthshield including 24hr GP & EAP
• and so much more!

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.