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For Companies At a Glance
- Tasks: Support clients and collaborate with teams to enhance our investment management platform.
- Company: Join SS&C, a leading financial services and healthcare tech company with 27,000+ employees globally.
- Benefits: Enjoy hybrid work, flexible time off, medical benefits, and a commitment to diversity.
- Why this job: Be part of a growing team that values career growth and innovation in technology.
- Qualifications: Ideal candidates have experience in financial services or SaaS, with strong communication skills.
- Other info: SS&C is an Equal Employment Opportunity employer, promoting a diverse workplace.
The predicted salary is between 36000 - 60000 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Get To Know The Team: SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential. Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders and the voice of the client, promoting supportability and quality within the platform.
Why You Will Love It Here!
- Work/Life Balance: Hybrid work environment, Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
What You Will Get To Do:
- Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform
- Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D
- More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects
What You Will Bring:
- Recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS) in a technology or client-facing role
- Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
- Technology troubleshooting skills and interest in technology and software support
- Ability to learn new processes, products, and support tools quickly
- Communication skills, and ability to explain technical issues to non-technical users
- Understanding of financial markets and related processes
- Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
- Experience training employees on a growing team
- Understanding of project management best practices
Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website.
Solutions Consultant, Eclipse Client Services employer: CareerArc
Contact Detail:
CareerArc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant, Eclipse Client Services
✨Tip Number 1
Familiarise yourself with the Eclipse platform and its functionalities. Understanding how it operates will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of SS&C Eze on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Brush up on your knowledge of financial markets and investment technology. Being able to discuss recent trends or challenges in these areas can set you apart as a knowledgeable candidate.
✨Tip Number 4
Prepare to showcase your problem-solving skills through real-life examples. Be ready to explain how you've successfully handled technical issues or client projects in the past, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Solutions Consultant, Eclipse Client Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Solutions Consultant position. Understand the key responsibilities and required skills, such as familiarity with financial services and technology troubleshooting.
Tailor Your CV: Customise your CV to highlight relevant experience in financial services, investment technology, or SaaS roles. Emphasise your communication skills and any experience you have collaborating with software development teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to handle client requests and work with R&D teams.
Highlight Your Learning Ability: In your application, emphasise your ability to learn new processes and technologies quickly. This is crucial for the Solutions Consultant role, where adapting to new tools and client needs is essential.
How to prepare for a job interview at CareerArc
✨Understand the Company and Its Culture
Before your interview, take some time to research SS&C Eze and its values. Familiarise yourself with their commitment to diversity, career growth, and work-life balance. This will help you align your answers with what they value in their employees.
✨Showcase Your Technical Skills
As a Solutions Consultant, you'll need to demonstrate your technology troubleshooting skills and familiarity with financial services. Be prepared to discuss specific examples of how you've solved technical issues or collaborated with software development teams in the past.
✨Prepare for Client-Facing Scenarios
Since the role involves working closely with clients, think of examples where you've successfully managed client relationships or projects. Highlight your communication skills and ability to explain complex technical issues to non-technical users.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This demonstrates your enthusiasm and proactive approach.
