Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage mortgage accounts in litigation, making calls and finding solutions for customers in arrears.
- Company: Join a dynamic Banking & Credit Management team in Ipswich focused on exceptional service.
- Benefits: Enjoy 25 days holiday, a competitive pension, private healthcare, and wellbeing resources.
- Why this job: This role offers career growth in a supportive environment with a focus on teamwork and impact.
- Qualifications: Experience in mortgage debt collection and strong communication skills are essential; a Law degree is a plus.
- Other info: Be part of a passionate team dedicated to finding effective solutions for clients.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to take the next step in your career with a challenging and rewarding role? We are currently seeking a highly motivated Litigation Officer to join our client's Banking & Credit Management team in Ipswich. This full-time position offers a competitive salary along with a comprehensive benefits package.
About the Role: As a Litigation Officer, you will play a pivotal role in managing residential mortgage accounts that are progressing through litigation due to arrears. Your day-to-day responsibilities will include:
- Manage a caseload of accounts through the litigation and term expiry process, by making outbound calls and handling inbound calls from customers in arrears, analysing their circumstances to find the best solution for their account.
- Ensure that customers are fully informed of payment obligations and payments are collected in line with the lender’s terms and conditions, along with any Court Orders agreed.
- Understand the terms and conditions of a borrower’s loan and ensure clear communication of these to the borrower.
- Report any issues proactively, making recommendations and offering balanced, technical opinions when analysing a borrower's circumstances.
- Adhere to processes and delegated authorities set by the company and their clients. Liaise professionally with clients, third parties, and internal departments.
- Maintain accurate, up-to-date information on customers and loans within company’s systems.
- Meet all quality and performance-related targets. Assist with projects as directed by the Team Leader, meeting deadlines, and achieving objectives.
What We Need from You:
- Experience in mortgage debt collection and handling loans in default.
- Strong communication skills and a customer-focused approach.
- Knowledge of mortgage loan documentation and financial regulations.
- Ability to work effectively within a team and meet performance targets.
Desirable Skills and Experience:
- Previous experience in litigation.
- Knowledge of court documentation and procedures.
- A Law degree.
Why Join? This role is not just a job: it's a career opportunity in a fast-paced and dynamic environment. You will be part of a supportive team that values your contributions. The client offers great career development opportunities, along with benefits such as:
- 25 days holiday plus options to purchase additional leave
- Competitive pension scheme and life assurance
- Private health care (depending on role)
- Access to wellbeing resources and various social and recreational activities
The client is very passionate about providing exceptional service and finding effective solutions for our clients. If you share the passion and have some of the skills, I would love to hear from you.
Apply Today! Don’t miss out on this opportunity to advance your career by submitting your CV today or contact Sophie Clarke (at Reed in Norwich) to find out more.
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Litigation Assistant
✨Tip Number 1
Familiarise yourself with mortgage debt collection processes and the relevant financial regulations. This knowledge will not only help you understand the role better but also demonstrate your commitment to the position during any discussions.
✨Tip Number 2
Network with professionals in the banking and credit management sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for potential interviews by practising common questions related to litigation and mortgage accounts. Think about specific scenarios where you've successfully managed similar situations, as this will showcase your experience effectively.
✨Tip Number 4
Research the company’s values and culture. Understanding what they prioritise can help you tailor your conversations and show that you’re a good fit for their team, which is crucial in a customer-focused role like this one.
We think you need these skills to ace Litigation Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage debt collection and litigation. Use specific examples that demonstrate your communication skills and customer-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of mortgage loan documentation and financial regulations, and how your background aligns with the job requirements.
Highlight Relevant Skills: In your application, emphasise your ability to manage caseloads, communicate effectively with clients, and adhere to processes. Mention any experience you have with court documentation and procedures.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial in a litigation role.
How to prepare for a job interview at Reed
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Litigation Officer. Familiarise yourself with mortgage debt collection processes and the legal aspects involved, as this will help you answer questions confidently.
✨Showcase Your Communication Skills
As a Litigation Officer, strong communication is key. Prepare examples from your past experiences where you effectively communicated complex information to clients or colleagues, demonstrating your ability to handle sensitive situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've approached challenging cases in the past. Highlight your analytical skills and how you’ve found solutions for clients in arrears, as this aligns with the role's requirements.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to litigation and client management. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
