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- Tasks: Manage mortgage accounts in litigation, making calls and finding solutions for customers in arrears.
- Company: Join a dynamic Banking & Credit Management team focused on exceptional service and effective solutions.
- Benefits: Enjoy 25 days holiday, a competitive pension, private healthcare, and wellbeing resources.
- Why this job: This role offers career growth in a supportive environment with a focus on teamwork and customer satisfaction.
- Qualifications: Experience in mortgage debt collection and strong communication skills are essential; a Law degree is a plus.
- Other info: Be part of a passionate team dedicated to helping clients navigate financial challenges.
The predicted salary is between 27500 - 30000 £ per year.
Are you ready to take the next step in your career with a challenging and rewarding role? We are currently seeking a highly motivated Litigation Officer to join our client's Banking & Credit Management team in Ipswich. This full-time position offers a competitive salary ranging from £27,500 to £30,000, along with a comprehensive benefits package.
About the Role: As a Litigation Officer, you will play a pivotal role in managing residential mortgage accounts that are progressing through litigation due to arrears. Your day-to-day responsibilities will include:
- Manage a caseload of accounts through the litigation and term expiry process, by making outbound calls and handling inbound calls from customers in arrears, analysing their circumstances to find the best solution for their account.
- Ensure that customers are fully informed of payment obligations and payments are collected in line with the lender’s terms and conditions, along with any Court Orders agreed.
- Understand the terms and conditions of a borrower’s loan and ensure clear communication of these to the borrower.
- Report any issues proactively, making recommendations and offering balanced, technical opinions when analysing a borrower's circumstances.
- Adhere to processes and delegated authorities set by the company and their clients. Liaise professionally with clients, third parties, and internal departments.
- Maintain accurate, up-to-date information on customers and loans within company’s systems.
- Meet all quality and performance-related targets. Assist with projects as directed by the Team Leader, meeting deadlines, and achieving objectives.
What We Need from You:
- Experience in mortgage debt collection and handling loans in default.
- Strong communication skills and a customer-focused approach.
- Knowledge of mortgage loan documentation and financial regulations.
- Ability to work effectively within a team and meet performance targets.
Desirable Skills and Experience:
- Previous experience in litigation.
- Knowledge of court documentation and procedures.
- A Law degree.
- Full CeMAP qualification.
Why Join? This role is not just a job; it's a career opportunity in a fast-paced and dynamic environment. You will be part of a supportive team that values your contributions. The client offers great career development opportunities, along with benefits such as:
- 25 days holiday plus options to purchase additional leave
- Competitive pension scheme and life assurance
- Private health care (depending on role)
- Access to wellbeing resources and various social and recreational activities
The client is very passionate about providing exceptional service and finding effective solutions for our clients. If you share the passion and have some of the skills, I would love to hear from you. Apply Today! Don’t miss out on this opportunity to advance your career by submitting your CV today or contact Sophie Clarke (at Reed in Norwich) to find out more.
Litigation Assistant employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Litigation Assistant
✨Tip Number 1
Familiarise yourself with the specific mortgage debt collection processes and regulations. Understanding the legal framework will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the banking and credit management sector. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving customer communication and problem-solving. This will help you articulate your experience effectively and show how you can handle challenging situations.
✨Tip Number 4
Research the company’s values and recent developments in the banking sector. Being knowledgeable about the organisation and its goals will allow you to tailor your conversation and show that you are genuinely interested in contributing to their success.
We think you need these skills to ace Litigation Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage debt collection and litigation. Use specific examples that demonstrate your strong communication skills and customer-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of mortgage loan documentation and financial regulations, and how your background aligns with the job requirements.
Highlight Relevant Skills: In your application, emphasise your ability to work effectively within a team and meet performance targets. If you have experience with court documentation and procedures, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Litigation Officer.
How to prepare for a job interview at Reed
✨Know Your Stuff
Make sure you have a solid understanding of mortgage debt collection and the litigation process. Brush up on relevant financial regulations and court documentation, as this knowledge will be crucial during your interview.
✨Showcase Your Communication Skills
As a Litigation Assistant, strong communication is key. Prepare to demonstrate how you've effectively communicated with clients in the past, especially in challenging situations. Think of examples where you resolved issues or provided clear information.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled difficult cases or made recommendations based on a borrower's circumstances. Highlight your analytical skills and your ability to find balanced solutions that benefit both the client and the borrower.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about team dynamics, career development opportunities, or specific challenges the team is currently facing.
