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For Companies At a Glance
- Tasks: Support customers by troubleshooting fuel management software and resolving technical issues.
- Company: Join Insite360, a part of Gilbarco Veeder Root, revolutionising fuel management with innovative software solutions.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative team environment.
- Why this job: Be part of a dynamic team making a real impact in the fuel industry while developing your analytical skills.
- Qualifications: Fluent English, strong Excel skills, and experience in client management or the Wetstock Industry required.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in a supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Insite360 is a function within Gilbarco Veeder Root with a portfolio of managed and automated software services that enables fuel operators to:
- Manage risk, control and reduce variance (Wet Stock Management)
- Optimise the fuel replenishment process (Logistics)
- Manage fuel costs and profit (Financial)
We receive data from the Tank Gauge onsite that is connected to the probes in the tank on a petrol forecourt and we detect fuel losses, theft, meter drift, delivery shortfalls etc. Our Analysts provide 1st line support to our customers. The Analyst will identify, investigate, close-out and or provide solutions to system generated and customer reported incidents.
Key Responsibilities
- Assist in the implementation of effective management controls and assist in the monitoring of customer accounts through regular reporting and daily management activities.
- Monitor and analyse wet stock live alarms within set time limits.
- Process AVA and SIR tanks sufficiently and escalate issues accordingly.
- Provide specialist support to field personnel to help identify and correct customer site issues.
- Ensure adequate follow-up and resolution for identified issues and deviances.
- Ensure the timely completion of all daily operational tasks including customer reporting requirements.
- Responsible for creation and implementation of procedures to support the management of new/established customer accounts and ensuring all customer support.
- Maintain up to date knowledge and understanding of regulatory guidelines as they apply to each customer.
- Support field test activities and site enrolments for new services as required.
- Troubleshooting of remote communication issues, primarily modem and TCP/IP communication protocols.
- Working cohesively with your colleagues/wider IS360 team to provide support/training and information on day-to-day activities; take on additional responsibilities to enable a larger project to be delivered.
- Assist the Team Leader with Daily Management activities.
- Provide live demonstrations of Tools / Systems to customers and staff.
Qualifications & Experience
- Fluent level of English (spoken and written)
- Good working knowledge of MS Office skills specifically Excel
- Previous experience of client relationship/account management
- Extensive experience gained working in the Wetstock Industry as Analyst
- Patience and ability to develop, coach and mentor others in the delivery of services to our customers.
- Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service oriented operation.
- Excellent communication skills coupled with a positive attitude
- Structured, organized and self-driven
- Demonstrable ability to gather, analyse and summarise data to draw rational, fact-based conclusions.
WSM Analyst employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WSM Analyst
✨Tip Number 1
Familiarise yourself with the Wet Stock Management industry. Understanding the key concepts, such as fuel loss detection and logistics optimisation, will help you speak confidently about the role during interviews.
✨Tip Number 2
Brush up on your technical skills, especially in troubleshooting communication issues like TCP/IP protocols. Being able to demonstrate your problem-solving abilities in this area can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the industry, particularly those who work at Gilbarco Veeder Root or similar companies. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your experience in client relationship management. Be ready to share specific examples of how you've successfully supported customers and resolved issues, as this is a key aspect of the Analyst role.
We think you need these skills to ace WSM Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the Wetstock Industry and any previous roles that involved client relationship management. Use keywords from the job description to demonstrate your fit for the WSM Analyst position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention specific experiences where you've successfully provided technical support or managed customer accounts.
Showcase Analytical Skills: Since the role involves data analysis, include examples of how you've gathered, analysed, and summarised data in previous positions. Highlight any tools or methodologies you used to draw conclusions and make decisions.
Prepare for Technical Questions: Be ready to discuss your knowledge of TCP/IP communication protocols and any troubleshooting experiences you've had. Familiarise yourself with common issues in the Wetstock Industry to demonstrate your expertise during the interview process.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a WSM Analyst. Familiarise yourself with wet stock management, fuel replenishment processes, and the types of incidents you might encounter. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience in analysing data and drawing conclusions. You might be asked to provide examples of how you've identified and resolved issues in previous roles. Highlight your ability to summarise data effectively and make fact-based decisions.
✨Demonstrate Communication Skills
Since the role involves providing support to customers and field personnel, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've successfully managed client relationships in the past.
✨Prepare for Technical Questions
Given the technical nature of the job, brush up on your knowledge of TCP/IP communication protocols and troubleshooting methods. Be ready to explain how you would approach resolving remote communication issues, as this could come up during the interview.
