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For Companies At a Glance
- Tasks: Provide exceptional customer service and support to clients, resolving enquiries and generating leads.
- Company: Join ICG School of Casino and Hospitality Management, a prestigious name in property services.
- Benefits: Enjoy 25 days' annual leave, virtual GP access, and a rewards platform.
- Why this job: Gain valuable experience in a supportive environment with opportunities for career growth.
- Qualifications: No specific qualifications required; just bring your excellent communication skills!
- Other info: This is a six-month fixed-term contract based in Richmond, London.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Services Representative role at ICG School of Casino and Hospitality Management.
Contract: Six-Month Fixed-Term
Location: Richmond, London
Hours: Monday - Friday, 9am - 5.30pm; 1-in-3 Saturdays, 9am-5.00pm
We are recruiting for an excellent communicator who takes pride in delivering exceptional customer service. Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients, a clear point of difference, for which we are exceptionally proud.
You will be responsible for providing inbound contact support for the business, in order to resolve enquiries and generate leads.
What We Offer You:
- The opportunity to gain work experience from one of the world’s most prestigious property services companies.
- Career and Professional Development
- 25 Days’ Annual Leave, pro rata
- Virtual GP
- Rewards Platform
Seniority level: Entry level
Employment type: Contract
Job function: Customer Service
Industries: Administrative and Support Services
Customer Services Representative employer: Icgtraining
Contact Detail:
Icgtraining Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Familiarise yourself with the ICG School of Casino and Hospitality Management and their customer service philosophy. Understanding their values and how they approach customer interactions will help you align your responses during interviews.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Think about how you would handle difficult customers or resolve complaints effectively, as demonstrating your problem-solving skills can set you apart.
✨Tip Number 3
Network with current or former employees of Savills to gain insights into the company culture and expectations for the Customer Services Representative role. This can provide you with valuable information to tailor your approach.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. Inquiring about team dynamics or customer service strategies can demonstrate your enthusiasm and commitment to delivering exceptional service.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered exceptional customer service in the past.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work at ICG School of Casino and Hospitality Management and how your skills can contribute to their success in delivering high levels of customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Icgtraining
✨Showcase Your Communication Skills
As a Customer Services Representative, excellent communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Use examples from past experiences where you successfully resolved customer issues.
✨Research the Company
Familiarise yourself with ICG School of Casino and Hospitality Management and its values. Understanding their approach to customer service will help you align your answers with what they are looking for, showing that you are genuinely interested in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would deal with difficult customers or resolve complaints, as this will demonstrate your problem-solving skills and ability to maintain professionalism.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
