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For Companies At a Glance
- Tasks: Lead a vibrant team to create unforgettable dining experiences for guests.
- Company: Join Butlin's, a fun-filled resort with over 80 years of creating smiles.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a culture that values fun, teamwork, and guest satisfaction.
- Qualifications: Experience in volume catering and a passion for leading teams is essential.
- Other info: Flexible shifts, including weekends and holidays, in a lively atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
We are looking for a passionate leader to join us at our Skegness Resort as part of our Buffets department as a Venue Manager. As a Venue Manager, you will be vital in helping our guests create smiles - getting stuck in to give them a great dining experience! You will be part of a big team of people who are responsible for providing our guests with breakfast and dinner in our self-service restaurants each day of their holiday. You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training, and coaching the team in a fun-filled environment.
You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working. Reporting to the Senior Manager, you will enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness. You will have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do. The role will also involve analysing KPIs, facilitating and monitoring all team training, and adhering to food safety and health & safety policies.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121s and PDP discussions to support their development and career with Butlin's. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. Typical working hours cover 40 hours per week, 5 days over 7 with a variety of shifts between 7am - 9pm with support across the wider department at times and will include weekend, bank holidays, and Christmas working.
About You
We are looking for an individual with prior experience in a volume catering and/or food environment, where a balance of speed and quality is important. Strong experience of being guest and customer-facing and dealing with a range of queries and sometimes complaints directly is essential. You should be passionate about leading and developing a team and supporting people through regular 121s and coaching. Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.
You should have experience of managing rotas based on fluctuating guest volumes, experience in working with a multi-skilled team to support other areas of the business based on guest demand. You should be able to demonstrate experience of leading teams to success, to include proficiency in managing performance, coaching team, delivering team training, setting standards and role modelling this behaviour, problem solving & feedback and able to manage multiple priorities and can adapt quickly to changing requirements.
About Butlin's
At Butlin's, we are all about fun, excitement, and adventure by the bucketload! For over 80 years we have been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they will say about working at Butlin's is our culture! We are all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Buffets Venue Manager - Skegness employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Buffets Venue Manager - Skegness
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding their focus on fun, excitement, and creating smiles will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for the team.
✨Tip Number 2
Highlight your experience in volume catering and guest-facing roles. Be prepared to share specific examples of how you've managed teams in busy environments, dealt with customer complaints, and maintained high standards of service.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've developed and coached team members in the past. Share stories that illustrate your ability to inspire others and create a positive work environment.
✨Tip Number 4
Prepare to discuss your problem-solving abilities and adaptability. Think of examples where you've successfully managed multiple priorities or adapted to changing circumstances, as this is crucial for the fast-paced environment at Butlin's.
We think you need these skills to ace Buffets Venue Manager - Skegness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in volume catering and team management. Emphasise any roles where you led a team or improved guest experiences, as these are key aspects of the Venue Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to lead and develop a team in a fast-paced environment.
Highlight Relevant Skills: Focus on skills such as problem-solving, coaching, and managing performance. Make sure to mention your experience with food safety and health & safety policies, as these are crucial for the role.
Show Enthusiasm for the Brand: Research Butlin's and incorporate their values into your application. Show that you understand their commitment to fun and guest satisfaction, and explain how you can contribute to this culture.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable dining experiences. Share specific examples from your past roles where you went above and beyond to delight guests, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams, especially in a fast-paced environment. Highlight instances where you successfully trained or developed team members, showcasing your ability to inspire and motivate others.
✨Be Ready to Discuss KPIs and Performance Management
Since the role involves analysing KPIs, come prepared with examples of how you've used data to drive improvements in service or efficiency. This will show your analytical skills and your commitment to maintaining high standards.
✨Emphasise Adaptability and Problem-Solving
The interviewers will be looking for someone who can think on their feet. Share stories that demonstrate your ability to handle unexpected challenges and adapt to changing circumstances while keeping guest satisfaction as your top priority.
