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For Companies At a Glance
- Tasks: Evaluate calls, ensure compliance, and communicate feedback to improve performance.
- Company: Neilson is a leading provider of innovative life insurance products with a global presence.
- Benefits: Enjoy no weekends, hybrid working options, free refreshments, and local discounts.
- Why this job: Join a fun team with exceptional training and a focus on employee wellbeing.
- Qualifications: Previous QA and call centre experience preferred; strong communication skills required.
- Other info: Life Assurance from day one and a good central location near Hull Station.
The predicted salary is between 28800 - 43200 £ per year.
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the UK, USA, Canada, Ireland, and Australia.
What you will be doing…
- Conduct the required amount of call evaluations as per the Quality Assurance Managers instructions.
- Ensure all complaints and breach issues are communicated to management when detected.
- Always deliver high quality service.
- Meet any required targets and contribute to business and team targets.
- Ensure that all compliance rules as per the NFS QA Framework are always adhered to.
- Adhere to all company policies as per the employee handbook.
- Maintain a sound understanding of associated systems, processes, and procedures.
- Promote effective communication within your team, sales agents, and managers.
- Initiate initiatives around improving areas of weakness across the floor in relation to phone performance.
- Help to ensure consistency in communicating feedback to the sales agents.
Who we are looking for…
- Previous QA experience (an advantage).
- Excellent communication skills (both written and verbal).
- Previous call center experience (Sales or Customer Service).
- Experience within the financial services industry.
- Knowledge and understanding of FCA guidelines.
- Customer focused.
- Keen eye (and ear) for detail.
What’s in it for you?
- No Weekends! 40 hours per week Monday to Friday, 9am - 6pm.
- Option of hybrid working (dependent on results and length of service).
- We work hard but we know how to have fun too; we have regular theme days for all to enjoy.
- Fancy a morning brew? We have that covered! Tea, coffee, and milk provided!
- Life Assurance from day 1 so you are protected too.
- Employee Assistance Programme to help and support with life stuff!
- We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms.
- Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!
- Exceptional training – giving you all the tools to succeed throughout your NFS career!
- Pension & 23 days holiday.
- Good central location - just 10 minutes away from Hull Station - Can also be based in Ashford!
Quality Assurance Officer employer: Neilson Financial Services
Contact Detail:
Neilson Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Familiarise yourself with the FCA guidelines and the NFS QA Framework. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance and quality assurance.
✨Tip Number 2
Brush up on your call evaluation skills. Since the role involves conducting call evaluations, practice by listening to recorded calls and providing constructive feedback. This will show your proactive approach and readiness for the job.
✨Tip Number 3
Network with current or former employees of Neilson, especially those in QA roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare examples of how you've contributed to team targets or improved processes in previous roles. Being able to share specific instances where you've made a positive impact will set you apart from other candidates.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Quality Assurance Officer position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: Emphasise any previous QA or call centre experience you have, especially in the financial services industry. Use specific examples to demonstrate your communication skills and attention to detail.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for Neilson. Mention your understanding of FCA guidelines and how you can contribute to maintaining high-quality service and compliance.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a QA role.
How to prepare for a job interview at Neilson Financial Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Assurance Officer. Familiarise yourself with call evaluation processes, compliance rules, and how to communicate effectively with sales agents.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that demonstrate your written and verbal communication skills. Be ready to discuss how you've effectively communicated feedback in previous roles.
✨Familiarise Yourself with FCA Guidelines
Having knowledge of FCA guidelines is crucial in the financial services industry. Brush up on these regulations and be prepared to discuss how they impact quality assurance in your interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think of past experiences where you identified weaknesses in performance and how you addressed them.
