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- Tasks: Support and enhance ICT systems while training users and developing solutions.
- Company: Join Nottinghamshire County Council, a leader in promoting equality and community welfare.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in local government.
- Qualifications: Strong ICT knowledge, excellent communication skills, and problem-solving abilities required.
- Other info: Flexible location with travel across the county; job share options available.
The predicted salary is between 25000 - 30000 £ per year.
Salary: £29,093 - £32,654 per annum
Type of vacancy: Permanent
Work pattern: Full Time
Hours per week: 37
Work Base: Countywide
Working Arrangements: Hybrid
Number of posts: 1
Interview date: W/C 14 April 2025
Closing Date: 03 April 2025 23:55
An exciting opportunity exists for a confident, dynamic and motivated person with outstanding ICT knowledge and experience, a flair for communication and the ability to support and encourage others in the use of ICT systems and business processes. Working closely with the Business Support Managers and Officers, you will be part of a small team of BSSOs who will be involved in developing and delivering solutions (including MS Power Platform) across the Authority as and when required, as well as providing day-to-day proactive support to users.
Excellent interpersonal skills are essential in order to effectively build and maintain relationships with individuals and teams at all levels, plus the ability to deliver training through a variety of different methods and produce user guides if required. You should have good analytical and positive problem-solving skills and be willing to have involvement in the testing of new functionality and system developments from a user perspective.
You are required to be flexible, have the ability to work independently and able to work under pressure and effectively prioritise deadlines, whilst maintaining confidentiality. Post location is flexible, and you will work in a hybrid manner but will be required to travel regularly to various locations across the county, providing support and cover as required. For this purpose, own transport will be required for which business mileage rate is paid and Authorised Car User status is applied.
Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks. Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation. Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
Business Systems Support Officer employer: Nottinghamshire
Contact Detail:
Nottinghamshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Officer
✨Tip Number 1
Familiarise yourself with the MS Power Platform, as it's a key part of the role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to learning.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the team dynamics and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills by thinking of specific examples where you've successfully resolved ICT-related issues. This will showcase your analytical abilities and practical experience.
✨Tip Number 4
Highlight your interpersonal skills by preparing to share experiences where you've effectively trained others or built relationships within a team. This is crucial for the collaborative nature of the role.
We think you need these skills to ace Business Systems Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant ICT knowledge and experience. Focus on your skills in communication, problem-solving, and any experience with MS Power Platform or similar systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the job requirements. Mention specific examples of how you've supported others in using ICT systems and delivered training.
Showcase Interpersonal Skills: Emphasise your ability to build relationships and work collaboratively. Provide examples of past experiences where you successfully communicated with different teams or individuals at various levels.
Prepare for the Interview: Research common interview questions for ICT support roles and prepare your answers. Be ready to discuss your analytical skills and how you approach problem-solving, as well as your flexibility and ability to work under pressure.
How to prepare for a job interview at Nottinghamshire
✨Showcase Your ICT Knowledge
Make sure to highlight your outstanding ICT knowledge during the interview. Be prepared to discuss specific systems and tools you have experience with, especially those relevant to the role, like MS Power Platform.
✨Demonstrate Communication Skills
Since excellent interpersonal skills are essential, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex information to non-technical users or provided training.
✨Problem-Solving Scenarios
Prepare to discuss your analytical and problem-solving skills. Consider real-life scenarios where you identified a problem, developed a solution, and implemented it effectively, particularly in a business systems context.
✨Flexibility and Independence
Be ready to talk about your ability to work independently and manage your time effectively under pressure. Share experiences that demonstrate your flexibility and how you prioritise tasks to meet deadlines.
