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- Tasks: Coordinate daily operations and ensure smooth facility services for client floors.
- Company: Join a dynamic team focused on delivering top-notch facilities management.
- Benefits: Enjoy flexible working hours and a collaborative team culture.
- Why this job: Be part of a proactive team that values customer service and teamwork.
- Qualifications: 1 year of customer service experience and strong communication skills required.
- Other info: Opportunity to work in a fast-paced environment with hands-on responsibilities.
The predicted salary is between 30000 - 42000 £ per year.
Hours: 40 hours per week, Monday-Friday 8am - 5pm
The Space Support team holds day-to-day operational responsibility for the delivery of facilities services across the client floors. Key focus for this role is to ensure that all services are delivered in a confident and efficient manner. The individual will ensure the client space operates as smoothly as possible, so the client’s employees are not distracted from their own work by having to deal with premises and building-related issues. The role is key to ensuring the standards are met and kept throughout the floors.
Responsibilities:
- Ensuring all floor checklists are completed on a daily basis and reporting back issues for other service lines.
- Oversee the setup of office areas and agile working areas; this includes moving furniture as well as furniture builds.
- Responsible for all meeting room and furniture resets.
- Support the delivery of key events across the client site.
- Responsible for carrying out assigned Helpdesk tickets and updating the system as appropriate.
- Carry out auditing of key areas throughout the building and reporting issues back to the Helpdesk team.
- Carry out tasks relating to the locker process.
- Maintaining and carrying out the rail labelling process.
- Replenishing of stock throughout the space (hangers, rails, paper, stickers, stationery).
- Active management of communal floor areas, including hubs, filing, vend areas, and engage the relevant teams as appropriate.
- Ensuring stock and sample collections are carried out appropriately and within a timely manner.
- Management of storage areas, rail parks, roller racking, etc.
- Work closely with all Service Provider teams to ensure a swift response to all service requests.
- Ensuring H&S compliance throughout the floors including clear fire exits and walkways.
- Promote and share best practices between client and Service Providers.
- Operate as part of the “One Team” culture across all supplier interactions.
- Operate in a pro-active manner that supports the Space service team to anticipate customer needs and affect a can-do attitude.
- Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment of the services provided.
Personality & Competency:
- Strong communication skills with a ‘can-do’ attitude.
- Self-motivated.
- The ability to deliver the core role effectively in a pressured environment with a hands-on attitude.
- Professional with a strong service-driven mentality and a pragmatic approach.
- Commitment to the highest standards of customer service.
- Understanding of Space management services.
- Flexible working may be required for working hours to suit business needs.
Experience & Qualifications:
- 1 year’s minimum experience of direct customer service provision.
- Co-ordination of services provided by multi-service teams.
Space Support Coordinator employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Space Support Coordinator
✨Tip Number 1
Familiarise yourself with the specific facilities services that the Space Support team manages. Understanding the nuances of space management and how it impacts client operations will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your strong communication skills by preparing to discuss examples of how you've effectively managed customer relationships in previous roles. This will highlight your ability to maintain a professional and service-driven mentality.
✨Tip Number 3
Be ready to share instances where you've worked under pressure or in a fast-paced environment. This will illustrate your hands-on attitude and self-motivation, which are key traits for the Space Support Coordinator role.
✨Tip Number 4
Research best practices in space management and customer service. Being able to discuss these practices and how they can be applied to the role will show your proactive approach and commitment to high standards.
We think you need these skills to ace Space Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and facilities management. Emphasise any previous roles where you coordinated services or managed operational tasks.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Space Support Coordinator role. Mention specific skills that align with the job description, such as strong communication skills and a proactive attitude.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to manage multiple tasks under pressure. Include examples of how you've maintained high standards of customer service in previous roles.
Highlight Teamwork Skills: Since the role requires collaboration with various service provider teams, mention any past experiences where you successfully worked as part of a team. This will show your ability to operate within a 'One Team' culture.
How to prepare for a job interview at TN United Kingdom
✨Show Your Customer Service Skills
Since the role requires strong customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to maintain professionalism and a positive attitude, even in challenging situations.
✨Demonstrate Your Organisational Abilities
The Space Support Coordinator position involves managing multiple tasks and ensuring everything runs smoothly. Discuss your experience with organisation and prioritisation, perhaps by sharing a time when you effectively managed competing demands or coordinated services across teams.
✨Emphasise Your Communication Skills
Strong communication is key for this role. Prepare to discuss how you communicate with different stakeholders, including team members and clients. You might want to provide examples of how you've facilitated clear communication in previous roles to ensure everyone is aligned.
✨Be Ready to Discuss Health & Safety Compliance
Understanding health and safety compliance is crucial for this position. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in past roles. This will show your commitment to maintaining a safe working environment.
