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- Tasks: Engage with potential members, conduct tours, and promote wellness services.
- Company: Join Lanserhof at The Arts Club, London's premier longevity facility.
- Benefits: Enjoy a competitive salary and a modern working environment with great perks.
- Why this job: Be part of a passionate team dedicated to health and wellbeing in a luxury setting.
- Qualifications: 2-4 years in luxury customer service; strong communication and organisational skills required.
- Other info: Opportunity to work closely with top medical experts and build lasting client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Head of Membership
Terms: Full time - 40 hours per week
Location: Lanserhof at The Arts Club, 17-18 Dover Street, London, W1S 4LT
ABOUT US
Lanserhof at The Arts Club is the ultimate longevity facility in London, enabling both Members of London's premier private Members club and clients of Lanserhof direct access to some of the world's foremost medical experts and cutting-edge treatments. The medical facility will be led by Lanserhof's multi-award-winning team of Consultants and health professionals.
JOB SUMMARY:
You will be a professional and experienced sales person with a passion for health and wellbeing. You must have excellent communication skills both written and verbal and be incredibly organized. Your role will be to showcase our unique facilities and services to prospective members, your passion for wellness will be evident as you describe our range of services and memberships. You will build rapport easily and enjoy developing lasting client relationships in person. You will work closely with and support the Head of Membership in all aspects of their work.
KEY RESPONSIBILITIES:
- Be the first point of contact with all potential members; responding to initial enquiries in a timely manner, conducting tours and promoting services.
- Ability to promote different membership packages to VIP/ HNW individuals/ groups and be motivated to achieve targets throughout the year.
- Register all leads/ enquiries on the members database to track progress to show conversion rate from enquiry to sale of memberships.
- Complete membership administration including setting up membership profiles and updating members notes on Mindbody and other databases.
- Coordinate with all departments involved in members journey.
- Build strong relationships with existing members by responding to queries and meeting with members to understand their requirements and needs; ensuring that service standards are maintained and exceptional service is provided.
- Support and work closely with the Membership Manager on member communication and implementation of rules/membership details and daily operational procedures are adhered to at all times.
- Work with the Membership Manager to complete membership renewals process.
- Conduct Club Induction with member to go through operational aspects of the Club.
- Manage members health journey, book inductions and follow up on health journey.
- Run member contacts report each month and implement contacts by email and then follow up calls.
- Assist with member schedules and ad hoc bookings.
- Carry out member surveys and share feedback with departments; manage complaints and liaise with department to resolve member issue.
- Assist with planning and running member events and attend membership events to build rapport with members.
- Support the management team in providing information to potential members.
- Be fully conversant of all services offered throughout the business.
- Maintain strict confidentiality of members information at all times.
REQUIREMENTS:
Essential
- 2-4 Years' previous luxury customer service experience.
- Outgoing personality with excellent communication and strong interpersonal skills.
- Strong organizational skills.
- Assertive, articulate and polite.
- Good general Education.
- Good timekeeping and prepared to be flexible to meet the needs of the service.
- Good attention to detail and high level of accuracy.
- Ability to work on own initiative as well as part of a team.
- Ability to form good working relations and adaptable to work within a multidisciplinary team.
- Good problem solving skills.
- Ability to remain calm when under pressure.
- IT Literate.
Desirable
- 2-4 Years experience working in a luxury Boutique Hotel or Private Members Club.
- Experience dealing with VIPs and HNW individuals.
- Degree educated.
- Experience organizing and coordinating events.
- Sales experience.
Benefits
- Competitive salary.
- Excellent working environment in a busy modern state of the art medical and gym facility.
- Rewards and Benefits Package with length of service.
Contact Detail:
Lanserhof at the Arts Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership & Sales Executive
✨Tip Number 1
Familiarise yourself with the luxury wellness industry. Research current trends in health and wellbeing, as well as the specific services offered by Lanserhof. This knowledge will help you engage confidently with potential members and demonstrate your passion for the field.
✨Tip Number 2
Network within the luxury sector. Attend events or join groups where you can meet individuals who are already part of private members clubs or luxury wellness facilities. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Practice your communication skills. Since this role requires excellent verbal and written communication, consider role-playing scenarios where you showcase membership packages. This will help you articulate the benefits clearly and build rapport with prospective members.
✨Tip Number 4
Demonstrate your organisational skills. Prepare a mock schedule or plan for managing member interactions and follow-ups. Showing that you can effectively manage multiple tasks while maintaining high service standards will set you apart from other candidates.
We think you need these skills to ace Membership & Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury customer service and sales. Emphasise your communication skills and any previous roles that involved building client relationships, especially in health and wellness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellbeing. Mention specific experiences where you successfully promoted services or built rapport with clients, and explain why you are excited about the opportunity at Lanserhof.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to work under pressure. Provide examples of how you've managed multiple tasks or projects simultaneously, particularly in a customer-focused environment.
Showcase Your Knowledge: Demonstrate your understanding of the luxury market and the importance of exceptional service. Mention any relevant training or certifications in health and wellness that could set you apart from other candidates.
How to prepare for a job interview at Lanserhof at the Arts Club
✨Show Your Passion for Health and Wellbeing
Make sure to express your enthusiasm for health and wellness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this will resonate with the values of Lanserhof.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication abilities, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully built relationships in previous roles, especially with VIPs or high-net-worth individuals.
✨Be Organised and Detail-Oriented
Prepare to showcase your organisational skills by discussing specific examples of how you've managed multiple tasks or projects simultaneously. Highlight your attention to detail, especially in customer service scenarios.
✨Research the Company and Its Services
Familiarise yourself with Lanserhof's offerings and unique selling points. Being knowledgeable about their services will allow you to engage more effectively during the interview and demonstrate your genuine interest in the position.
