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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop is a global retail brand focused on quality skincare and sustainability.
- Benefits: Enjoy professional development, flexible hours, and a supportive work environment.
- Why this job: Join a certified B Corp committed to inclusivity and environmental responsibility.
- Qualifications: Experience in customer service, effective selling skills, and strong communication abilities.
- Other info: Full-time role with a 40-hour week, offering a dynamic and inclusive workplace.
The predicted salary is between 28800 - 42000 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.
Role purpose
As a Senior Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success. This role is 40 hours per week across a 7 day fully flexible week and operates an on-site working pattern.
What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
Senior Retail Consultant | Aesop Bluewater, Greenhithe | Full Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Consultant | Aesop Bluewater, Greenhithe | Full Time
✨Tip Number 1
Familiarise yourself with Aesop's product range and brand philosophy. Understanding their commitment to quality ingredients and sustainability will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've successfully engaged with customers in the past. Highlight instances where you've used empathy to enhance the customer experience, as this aligns with Aesop's values.
✨Tip Number 3
Research current trends in the skincare and beauty industry. Being knowledgeable about market developments will not only impress your interviewers but also enable you to engage customers more effectively.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it gives you a chance to demonstrate your curiosity and open mindset, which are key traits Aesop is looking for.
We think you need these skills to ace Senior Retail Consultant | Aesop Bluewater, Greenhithe | Full Time
Some tips for your application 🫡
Understand the Company Culture: Aesop values an inspiring and inclusive environment. Reflect this in your application by showcasing how your personal values align with their commitment to sustainability and inclusivity.
Highlight Relevant Experience: Emphasise your experience in customer service roles, particularly any effective selling skills or team contributions. Use specific examples to demonstrate how you've successfully engaged with customers and driven commercial outcomes.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application clearly conveys your ability to listen, empathise, and problem-solve. Consider including examples of how you've managed interpersonal relationships positively.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Senior Retail Consultant position. Mention any knowledge you have of skin care, hair care, or fragrance, as this will strengthen your application.
How to prepare for a job interview at Aesop
✨Showcase Your Customer Service Skills
As a Senior Retail Consultant, your ability to engage with customers is crucial. Prepare examples from your past experiences where you successfully handled customer interactions, demonstrating empathy and effective communication.
✨Demonstrate Product Knowledge
Familiarise yourself with Aesop's product range, especially in skin care, hair care, and fragrance. Being able to discuss specific products and their benefits will show your genuine interest and help you connect with the interviewers.
✨Emphasise Team Collaboration
Aesop values teamwork, so be ready to share instances where you contributed to a team’s success. Highlight your ability to listen to diverse perspectives and how you foster a positive environment for your colleagues.
✨Align with Aesop's Values
Research Aesop's commitment to sustainability and inclusivity. During the interview, express how your personal values align with theirs, and share any relevant experiences that demonstrate your dedication to these principles.
