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- Tasks: Support sales and clients throughout the client lifecycle while ensuring effective governance.
- Company: Join Citi, a leading global bank committed to positive social impact and employee well-being.
- Benefits: Enjoy hybrid working, generous holidays, private medical insurance, and a range of learning resources.
- Why this job: Be part of a dynamic team that values ethics, governance, and personal growth.
- Qualifications: Requires a degree or equivalent experience, strong interpersonal skills, and proficiency in Microsoft Office.
- Other info: Citi promotes a diverse workplace where everyone can thrive and be their authentic selves.
The predicted salary is between 36000 - 60000 £ per year.
Role / Team Overview: The First Line Client Specialist/Sales Support Specialist is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Work and performance of all teams in the area are directly affected by the performance of the individual.
What you'll be doing:
- Work with salespeople, client executives and clients to support all aspects of the client and sales lifecycle.
- Leading strong governance and controls.
- Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure.
- Proactively support sales to manage the 'First Line of Defence.'
- Ensuring post-trade processes are managed efficiently and effectively such as:
- Prompt resolution of booking issues causing operational issues.
- Prompt resolution of settlement issues and margin disputes.
- Minimizing credit line breaches.
- Ensure credit facilities are sufficient and maintained to support trading.
Qualifications:
- Knowledge of client onboarding procedures (KYC requirements, OFAC, etc.).
- Excellent interpersonal skills related to client interaction, and internal team interactions.
- Proficient with Excel, Word, PowerPoint and general computer skills.
- Requires being detail oriented with excellent organizational skills.
- Excellent problem solving skills.
- Excellent work ethic.
- Advanced written and verbal communication skills.
Education: Bachelors/University degree or equivalent experience.
What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretional annual performance related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Sales Support Specialist - FLCS | London, UK employer: Citi
Contact Detail:
Citi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist - FLCS | London, UK
✨Tip Number 1
Familiarise yourself with client onboarding procedures, especially KYC requirements and compliance regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's responsibilities.
✨Tip Number 2
Brush up on your analytical skills by practising how to filter and prioritise complex information. You might be asked to solve real-time problems during the interview, so being able to showcase your thought process will set you apart.
✨Tip Number 3
Develop your communication and diplomacy skills by engaging in mock interviews or networking events. Being able to articulate your thoughts clearly and effectively is crucial for this role, especially when dealing with clients and internal teams.
✨Tip Number 4
Gain a solid understanding of the financial services industry and the specific challenges faced by sales support specialists. This will allow you to speak confidently about industry trends and how you can contribute to the team's success during your interview.
We think you need these skills to ace Sales Support Specialist - FLCS | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support Specialist role. Emphasise your analytical skills, problem-solving abilities, and any experience with client onboarding procedures.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your background fits the requirements. Mention specific examples of how you've successfully managed client interactions or resolved operational issues in the past.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you demonstrate your verbal and written communication skills throughout your application. Use clear and concise language, and provide examples of successful teamwork or client engagement.
Showcase Your Attention to Detail: Given the importance of detail orientation in this position, include examples in your application that illustrate your ability to manage complex information and maintain accuracy in your work.
How to prepare for a job interview at Citi
✨Understand the Role
Make sure you have a solid grasp of what the Sales Support Specialist role entails. Familiarise yourself with client onboarding procedures, governance, and the sales lifecycle. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used analytical skills in previous roles. Think of examples where you've filtered and prioritised complex information to solve problems or improve processes, as this is crucial for the position.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with clients and internal teams in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare to discuss specific situations where you've diagnosed issues and implemented solutions, especially in a sales or operational context.
