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- Tasks: Ensure safety, respond to incidents, and assist residents daily.
- Company: Join St Monica Trust, a community-focused organisation dedicated to supporting older people.
- Benefits: Earn £12.87 per hour with extra pay for weekends and nights; flexible shifts available.
- Why this job: Be the friendly face of our community, making a real difference in residents' lives.
- Qualifications: Basic health & safety knowledge, good communication skills, and a full UK driving licence required.
- Other info: Work 40 hours a week on a rolling rota, engaging with a supportive team.
The predicted salary is between 26700 - 30000 £ per year.
Hours: Full time, 40 hours per week working on weekends and nights; working 8 hour shifts, 6am to 2pm or 2pm to 10pm and 10pm to 6am on a 7 week rolling rota.
Hourly rate: £12.87 per hour, plus enhancements for weekends and nights.
Are you passionate about providing a great service? Are you flexible? Do you share our values? Do you enjoy working with a great team? If you’re nodding, then we hope you’ll consider applying to join our team.
Village Porters at St Monica Trust undertake a valuable and varied role. They ensure the safety of our residents, staff and external visitors, they respond to incidents and emergencies, and they play their part in the successful day to day running of our service.
The Village Porters are normally the first point of contact at any of our sites. They’re the ones you’ll speak to when you call to gain entry to buildings or meet out-and-about on reassurance patrols. They are known among our residents and staff as having knowledge about our services, buildings and events. Our residents get to know our Village Porters by name and vice versa. A resident sums up their role - "they do the things that happen behind the scenes and can turn their hands to anything…"
What we’re looking for:
- The role of Village Porter will deal with anyone coming onto site, closely followed by responding to incidents, fire alarms, reassurance patrols, monitor CCTV and phone calls - as such, basic knowledge of health & safety/fire is essential and basic computer skills.
- Keeping the team informed of events and incidents is crucial - we’ll be looking for clear written and verbal communication skills and the ability to act promptly and effectively in an emergency.
- Our Village Porters tell us that you must be "chatty and personable" and "always on alert".
- Due to the nature of the services we provide at St Monica Trust, we will also be looking for an understanding of older people’s needs.
- Additionally, the wide range of tasks associated with this role will require a good level of practical skills and a full UK driving license.
Contact Detail:
St Monica Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter/Security Operative
✨Tip Number 1
Familiarise yourself with the specific needs of older people, as understanding their requirements is crucial for this role. Consider volunteering or shadowing in similar environments to gain insights into how to effectively communicate and assist them.
✨Tip Number 2
Brush up on your health and safety knowledge, particularly regarding fire safety protocols. Being able to demonstrate your understanding of these procedures during an interview will show that you are prepared for emergencies.
✨Tip Number 3
Practice your verbal communication skills, as being chatty and personable is key for this position. Engage in conversations with friends or family to build your confidence in interacting with a variety of people.
✨Tip Number 4
Make sure you have a good grasp of basic computer skills, as you'll need to monitor CCTV and handle phone calls. Consider taking a short online course to enhance your proficiency if you're not already comfortable with technology.
We think you need these skills to ace Porter/Security Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Village Porter. Highlight key skills such as communication, practical skills, and knowledge of health and safety.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job. Emphasise any previous roles in security, customer service, or working with older people, as these will be particularly relevant.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing great service and your ability to work as part of a team. Mention specific examples of how you've demonstrated the qualities they are looking for, such as being 'chatty and personable'.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. Clear and effective communication is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at St Monica Trust
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent service during the interview. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, especially in situations involving safety or emergencies.
✨Demonstrate Communication Skills
Since clear communication is crucial for this role, prepare to discuss how you effectively communicate with team members and residents. You might want to share a specific instance where your communication skills helped resolve an issue or improve a situation.
✨Highlight Practical Skills
Be ready to talk about your practical skills and any relevant experience you have that relates to the tasks of a Village Porter. This could include knowledge of health and safety protocols, basic computer skills, or even your driving experience if applicable.
✨Understand the Needs of Older People
Since the role involves interacting with older residents, it’s important to show that you understand their needs. You could mention any previous experience working with older adults or discuss your approach to ensuring their comfort and safety.
