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For Companies At a Glance
- Tasks: Manage defects in residential developments and ensure customer satisfaction.
- Company: Join a leading company focused on high-end residential properties.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team that values communication and proactive problem-solving.
- Qualifications: Experience in defect management and excellent communication skills are essential.
- Other info: This is a 12-month fixed-term contract with potential for growth.
The predicted salary is between 48000 - 72000 £ per year.
This is a site-based, customer-focused Defects Manager position, covering a 12-month fixed-term contract. The role involves overseeing the daily management of defects reported to the Customer Services team across all residential developments within the portfolio.
Key responsibilities include:
- Managing defects within warranty periods
- Handling snagging lists
- Conducting quality assurance checks before handover
- Ensuring effective communication with customers, their tenants, and trade contractors
- Tracking and resolving defects
- Coordinating with contractors
- Hosting regular meetings to discuss defect progress
- Maintaining clear records on internal systems
The Person
We are looking for an experienced, customer-focused professional with a hands-on approach to defect management. The ideal candidate will be highly organised, possess exceptional written and verbal communication skills, and have a strong ability to learn new software quickly. Experience in a similar defect management role is essential, and having a background in high-end residential properties is highly desirable. Line management experience is a plus. The successful candidate will demonstrate a proactive attitude, take ownership of issues, and work collaboratively with all parties involved to ensure customer satisfaction.
The Package
Annual Salary: £60,000
Working Hours: Monday - Friday, 8.30 am - 5.30 pm
Contract Type: 12-month Fixed-Term Contract
Additional benefits and opportunities for career development may be available, depending on performance and company policies.
Post Construction / Defects Manager employer: Property Management Recruitment
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Construction / Defects Manager
✨Tip Number 1
Familiarise yourself with common defects in high-end residential properties. Understanding the typical issues that arise can help you speak confidently about your experience and how you would handle them.
✨Tip Number 2
Network with professionals in the construction and property management sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed defects in previous roles. Highlight your problem-solving skills and ability to communicate effectively with customers and contractors.
✨Tip Number 4
Research StudySmarter's values and culture. Tailoring your approach to align with our company ethos can demonstrate your genuine interest in joining our team and enhance your chances of landing the job.
We think you need these skills to ace Post Construction / Defects Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in defect management and customer service. Use specific examples from previous roles that demonstrate your ability to manage defects, handle snagging lists, and conduct quality assurance checks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your hands-on approach to defect management. Mention your organisational skills and ability to communicate effectively with customers and contractors. Be sure to express your enthusiasm for the role and how your background aligns with the company's needs.
Highlight Relevant Skills: In your application, emphasise your exceptional written and verbal communication skills, as well as your proficiency in learning new software quickly. If you have experience in high-end residential properties or line management, make sure to include that as well.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Property Management Recruitment
✨Showcase Your Customer Focus
As a Defects Manager, your ability to communicate effectively with customers is crucial. Prepare examples of how you've successfully managed customer relationships in the past, especially in resolving defects or issues.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you prioritise tasks and manage multiple defect reports simultaneously. Consider sharing specific tools or methods you use to stay organised.
✨Highlight Relevant Experience
Make sure to emphasise your experience in defect management, particularly in high-end residential properties. Discuss any specific challenges you've faced and how you overcame them to ensure customer satisfaction.
✨Prepare for Software Questions
Since the role involves using internal systems for tracking defects, be prepared to talk about your experience with similar software. If you’ve learned new systems quickly in the past, share those experiences to demonstrate your adaptability.
