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For Companies At a Glance
- Tasks: Manage defects in residential developments and ensure customer satisfaction.
- Company: Join a leading company focused on high-end residential properties.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team that values communication and proactive problem-solving.
- Qualifications: Experience in defect management and excellent communication skills are essential.
- Other info: This is a 12-month fixed-term contract with potential for growth.
The predicted salary is between 48000 - 72000 £ per year.
This is a site-based, customer-focused Defects Manager position, covering a 12-month fixed-term contract. The role involves overseeing the daily management of defects reported to the Customer Services team across all residential developments within the portfolio.
Key responsibilities include:
- Managing defects within warranty periods
- Handling snagging lists
- Conducting quality assurance checks before handover
- Ensuring effective communication with customers, their tenants, and trade contractors
- Tracking and resolving defects
- Coordinating with contractors
- Hosting regular meetings to discuss defect progress
- Maintaining clear records on internal systems
The Person
We are looking for an experienced, customer-focused professional with a hands-on approach to defect management. The ideal candidate will be highly organised, possess exceptional written and verbal communication skills, and have a strong ability to learn new software quickly. Experience in a similar defect management role is essential, and having a background in high-end residential properties is highly desirable. Line management experience is a plus. The successful candidate will demonstrate a proactive attitude, take ownership of issues, and work collaboratively with all parties involved to ensure customer satisfaction.
The Package
Annual Salary: £60,000
Working Hours: Monday - Friday, 8.30 am - 5.30 pm
Contract Type: 12-month Fixed-Term Contract
Additional benefits and opportunities for career development may be available, depending on performance and company policies.
Post Construction / Defects Manager employer: Property Management Recruitment
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Construction / Defects Manager
✨Tip Number 1
Familiarise yourself with common defects in high-end residential properties. Understanding the typical issues that arise can help you speak confidently about your experience and how you would handle similar situations.
✨Tip Number 2
Network with professionals in the construction and property management sectors. Attend industry events or join relevant online forums to connect with others who may have insights or tips about the role and the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed defects in previous roles. Highlight your problem-solving skills and ability to communicate effectively with customers and contractors.
✨Tip Number 4
Research StudySmarter's values and culture. Tailoring your approach to align with our ethos can demonstrate your genuine interest in the position and help you stand out as a candidate.
We think you need these skills to ace Post Construction / Defects Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in defect management and customer service. Use specific examples from previous roles that demonstrate your ability to manage defects, handle snagging lists, and conduct quality assurance checks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your hands-on approach to defect management. Emphasise your organisational skills and ability to communicate effectively with customers and contractors. Mention any experience with high-end residential properties to stand out.
Highlight Relevant Skills: In your application, clearly outline your exceptional written and verbal communication skills. If you have experience with specific software related to defect management, be sure to mention it, as the role requires quick learning of new systems.
Showcase Proactivity: Demonstrate your proactive attitude in your application. Provide examples of how you've taken ownership of issues in past roles and worked collaboratively with teams to ensure customer satisfaction.
How to prepare for a job interview at Property Management Recruitment
✨Showcase Your Customer Focus
Since the role is customer-focused, be prepared to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Your Organisational Skills
The position requires strong organisational abilities. Bring up instances where you have effectively managed multiple tasks or projects simultaneously, especially in a defect management context. This will show your potential employer that you can handle the demands of the role.
✨Familiarise Yourself with Relevant Software
As the job mentions a need for quick learning of new software, do some research on common tools used in defect management. If possible, mention any relevant software you’ve used before, as this will demonstrate your readiness to adapt.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenario-based questions where you might need to explain how you would handle specific defects or customer complaints. This will help you illustrate your proactive attitude and ownership of issues.
