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For Companies At a Glance
- Tasks: Join us as a Senior IT Engineer, resolving incidents and managing projects in a dynamic environment.
- Company: Be part of a growing Managed Service Provider (MSP) in the heart of London.
- Benefits: Enjoy hybrid work, 21+ days holiday, training budgets, and a healthcare cash plan.
- Why this job: Embrace diverse projects, cutting-edge tech, and excellent career progression opportunities.
- Qualifications: Must have senior engineer experience in an MSP with advanced troubleshooting skills.
- Other info: Participate in quarterly team socials and enjoy a fun break-out area.
The predicted salary is between 36000 - 54000 £ per year.
Role: Specialist Senior IT Engineer
Location: London – City of London- Hybrid working style consisting of 3 days on-site and 2 days remote.
Salary: Up to £45K
Benefits:
- Funding for accreditations and certifications
- Development opportunities – Funded by the business
- Individual training budgets
- 21 days holiday plus bank holidays (increasing by 1 day for each year of service up to 30 days)
- Annual Salary reviews
- Annual Bonus
- Healthcare Cash Plan
- Employee Wellbeing Programme
- Staff break-out area with games console
- Perkbox Employee Benefits and reward system
- Quarterly Company Team Socials
- Excellent career progression opportunities
The Role
As a Specialist Senior IT Engineer, you will serve as a key escalation point and thrive in a fast-paced, dynamic environment. If you’re eager to join a growing MSP where your proactive mindset, exceptional communication, and strong analytical skills can drive success, this opportunity is for you.
This flexible role lets you tackle diverse projects, work with cutting-edge systems, and collaborate across teams. With your technical expertise and client focus, you’ll thrive while embracing opportunities for growth and learning.
Key Responsibilities of the Specialist Senior IT Engineer
- Resolve incidents across Windows and Apple platforms.
- Manage tickets, ensuring SLA compliance and clear communication.
- Escalate recurring issues for analysis and act as a team escalation point.
- Document requests, updates, and resolutions accurately.
- Collaborate with teams and vendors to meet SLAs.
- Support client projects, configure hardware, and install software.
- Identify improvements and contribute to team innovation.
- Take on tasks to support team objectives.
Key Requirements for the Specialist Senior IT Engineer
- Senior engineer experience in an MSP environment.
- Advanced skills in troubleshooting Windows, Mac, and iOS.
- Expertise in Microsoft 365, Intune, and Defender.
- Experience with Google Workspace and Meraki solutions.
- Knowledge of backup procedures and RMM tools (Datto preferred).
- Familiarity with Addigy or similar MDM solutions.
- Proficient in Autotask PSA or equivalent systems.
Key Behaviours to be demonstrated for t he Specialist Senior IT Engineer
- Clear communicator, able to explain technical details to clients and teams.
- Strong problem-solver, resolving issues efficiently.
- Proactive and approachable, addressing problems early.
- Skilled at prioritising tasks to handle critical issues swiftly.
- Detail-oriented, maintaining accuracy and high standards.
- Customer-focused, ensuring satisfaction through consistent follow-ups.
- Dedicated to excellence in work and client interactions.
- Independent thinker, confident in making decisions.
- Eager to grow, always seeking to improve and develop skills.
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Senior Specailist IT Engineer employer: Wildcat Careers Ltd
Contact Detail:
Wildcat Careers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specailist IT Engineer
✨Tip Number 1
Make sure to highlight your experience in an MSP environment during your conversations. This is crucial for the Specialist Senior IT Engineer role, as it shows you understand the fast-paced dynamics and client-focused nature of the job.
✨Tip Number 2
Demonstrate your troubleshooting skills in Windows, Mac, and iOS during interviews. Be prepared to discuss specific incidents you've resolved, showcasing your analytical abilities and problem-solving mindset.
✨Tip Number 3
Familiarize yourself with Microsoft 365, Intune, and Defender, as well as Google Workspace and Meraki solutions. Being able to speak confidently about these technologies will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by preparing examples of how you've effectively explained technical details to clients or team members. This is essential for ensuring client satisfaction and collaboration within teams.
We think you need these skills to ace Senior Specailist IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and showcases your advanced troubleshooting skills across Windows, Mac, and iOS platforms. Include specific examples of how you've resolved incidents and managed tickets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive mindset and exceptional communication skills, and explain how you can contribute to team innovation and client satisfaction.
Showcase Relevant Skills: Clearly list your expertise in Microsoft 365, Intune, Defender, Google Workspace, and Meraki solutions. Mention any experience with backup procedures and RMM tools like Datto, as well as familiarity with MDM solutions like Addigy.
Demonstrate Key Behaviours: Use your application to illustrate key behaviours such as being a clear communicator, strong problem-solver, and customer-focused individual. Provide examples that show your dedication to excellence and your eagerness to grow and develop your skills.
How to prepare for a job interview at Wildcat Careers Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows, Mac, and iOS troubleshooting. Highlight specific examples where you've resolved complex issues, especially in an MSP environment, as this will demonstrate your capability to handle the role's responsibilities.
✨Communicate Clearly and Effectively
Since the role requires clear communication with clients and teams, practice explaining technical concepts in simple terms. This will show that you can bridge the gap between technical details and client understanding, which is crucial for success in this position.
✨Demonstrate Proactivity and Problem-Solving Skills
Prepare to share instances where you've proactively identified and resolved issues before they escalated. This aligns with the company's expectation for a proactive mindset and will illustrate your ability to contribute positively to the team.
✨Emphasize Your Commitment to Continuous Learning
Discuss your eagerness to grow and develop your skills, particularly in relation to the funding for accreditations and certifications offered by the company. This shows that you are not only focused on the present but also invested in your future within the organization.
