Claims Team Manager - Professional Lines and Financial Lines

We are currently recruiting for a Claims Team Manager to lead our Bond & Speciality Insurance team based in our London office. This is an exciting opportunity to lead a group of Claim Professionals handling a diverse portfolio of Professional & Financial lines claims, including Professional Indemnity (PI), Directors & Officers (D&O), Financial Institutions (FI), and Transactional Liability/Warranty & Indemnity (W&I) matters. This role is pivotal to driving the continued growth and evolution of the claims handling function, as the company enhances its propositions and strengthens its market presence.

We’re seeking a confident and inspiring leader with proven expertise in managing professional indemnity and financial lines claims. The ideal candidate will have a strong track record of building and developing high-performing teams, with the ability to coach, motivate, and support career growth. Exceptional communication skills are key, ensuring the team is aligned with the company’s vision and understands how their contributions drive long-term success. The role demands someone who can make data-driven decisions, objectively assess performance, and implement tailored improvement strategies.

This is a fantastic opportunity for an experienced leader to make a significant impact without the need for extensive managerial training. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Build and maintain a high-performance team.
• Help to create an environment that values and rewards our people’s engagement in our culture.
• Hold individuals to account, ensuring transparency and accountability.
• Implement the overall claim strategy for delivering a right touch claim service.
• Be an integral part of a continuous improvement environment seeking out opportunities to evolve our value propositions.
• Maintain partnerships across the organisation and be able to influence senior leaders, be open to change and comfortable operating in an environment of continuous improvement.
• Provide direction and effectively lead by example to ensure that your team are energised to deliver success.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

What Will Our Ideal Candidate Have?

• Experience of change management is a distinct advantage.
• Experience of managing performance improvement programmes.

What is a Must Have?

• Experience in Claim handling and or the management of Claim handling as a service.
• General knowledge of using metrics and KPIs to deliver successful outcomes.
• General knowledge and experience in engaging with business stakeholders and building successful strategies.
• Thorough knowledge of and experience in the handling Claim processes and procedures.
• Experience in managing teams.